Senior Program Coordinator

JOB SUMMARY
Performs responsible administrative and technical work associated with a specific, assigned area of discipline, requiring the exercise of judgment, and tact in day-to-day activities and in dealing with the public.  Responsibilities include developing, organizing, coordinating, and implementing special events and/or programs, including the administration of departmental programs and projects that may significantly impact other County departments and/or the general public.

• Develops, organizes, coordinates, implements, manages, and evaluates various short and long-term activities, programs, projects, and special events relating to a specific assigned area of discipline; and ensures compliance with all applicable rules, regulations, guidelines, and policies. 
• Monitors and reviews technical papers, regulations, laws, and rules applicable to assigned programs; researches best practices; makes recommendations for program enhancements and operations efficiency; and prepares analysis reports as appropriate. 
• Manages recordkeeping: prepares correspondence and program-related paperwork and reports; develops, retains, and updates databases; provides detailed and accurate written reports on all related work activities, including annual, monthly, and special status reports as required. 
• Performs public relations activities; informs students, residents, businesses, civic organizations, County, and other government agencies of assigned programs, activities, functions, and other services; participates in developing advertising campaigns, newspaper ads, television and radio ads, slide show presentations, press releases, flyers, brochures, and other collateral material. 
• Performs customer service duties; receives and responds to questions and concerns regarding area of assignment; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; researches problems; and initiates problem resolution. 
• Participates in developing and implementing budget for assigned area; maintains related financial records; and monitors expenditures to ensure compliance with approved budget.   
• Represents assigned area internally and externally; attends various meetings; serves on committees; and makes presentations or speeches as needed. 
• May supervise / lead assigned staff; organizes, prioritizes and assigns work; monitors work in progress and inspects completed work; provides guidance, direction and technical expertise; and participates in the selection, promotion, training, safety, appraisal, and discipline of assigned staff.  
• May be required to perform other duties specific to assigned area, such as updating and/or maintaining departmental web site, assisting with exhibit installations, overseeing facility operations, scheduling, creating work orders, coordinating and monitoring work of vendors and contractors, securing and training volunteers, and operating a motor vehicle to administer assigned programs, transport program materials and/or attend off-site events. 
• Performs basic administrative duties including written reports, memorandums, letters, and electronic correspondence, interaction with vendors, and communication through telephone and meetings. 
• Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication.

• Associate’s Degree
  • Preferred:
    • In area of assignment
• Five (5) years of experience in area of assignment, to include lead or supervisory experience.

• Depending on position assignment:
  • Must maintain a valid driver’s license.

• Knowledge of departmental policies, plans, and procedures.
• Knowledge of modern office practices, plans, and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications.
• Knowledge of County codes, ordinances, and federal, state, and local administrative regulations governing assigned areas of discipline. 
• Knowledge of operations and practices of local government; ability to analyze and interpret departmental functions, procedures and policies. 
• Knowledge of business English, spelling, and grammar. 

• Strong analytical and research skills. 
• Strong written and oral communication skills to include public speaking.
• Skill in the use of standard office computer equipment and software applications; ability to maintain accurate records and reports. 

• Skill in effective communication, both orally and in writing.
• Skill in prioritizing and organizing work.
• Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier.

• Ability to establish and maintain effective working relationships and interact with the public in a positive and effective manner; to work well in teams; be self-motivated and receive and execute direction. 
• Ability to operate a motor vehicle. 
• Ability to provide internal/external guidance and customer assistance via all forms of communication. 

• Ability to develop and execute training materials for a wide range of audiences. 
• Ability to make decisions recognizing established precedents and practices and to use resourcefulness and tact in solving new problems. 
• Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures. 

• Ability to develop effective proposals. 
• Ability to ascertain priorities and meet deadlines and objectives. 

• Ability to use computers for data entry, word processing, and/or accounting purposes.
• Ability to author reports, business correspondence, and procedure manuals. 
• Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.

PHYSICAL DEMANDS
Stooping, walking, sitting, pulling, grasping, hearing, seeing up close, seeing far away, kneeling, reaching, pushing, talking, standing, finger movement, repetitive motions, depth perception. Dependent upon position assignment, may frequently lift up to 25 pounds and occasionally up to 50 pounds.

WORK ENVIRONMENT
Work is performed indoors and outdoors and requires some exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, covered loading docks, garages, etc.) or irate customers, extreme noise, odors, heights and/or dust.
 
RISK/SAFETY CONDITIONS
The position requires some exposure or risk related to physical and/or mental health and safety (e.g., exposure to environmentally hazardous material, assault and battery, heavy equipment, communicable disease, etc.).

Charlotte County is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer.

Women, minorities, and persons with disabilities are encouraged to apply.

Salary : $25 - $33