Practice Manager

Your Leadership. Your Passion. Your Future.

Charlotte Veterinary Hospital, is a brand new, independently owned veterinary hospital that prioritizes compassion, excellence, integrity, and dedication. We believe in delivering exceptional, personalized care to our patients while building meaningful relationships with our clients and community. We believe in a collaborative, healthy work environment and a team that you look forward to being a part of everyday.

We are seeking a Veterinary Practice Manager who shares our values, our vision, and our commitment to leading a team with purpose. You’re not just managing operations, you’re helping to create an environment where pets receive the highest level of care, clients feel truly heard, and employees feel supported and empowered.

Who You Are & What You Bring to Charlotte Veterinary Hospital:

• An empathetic, effective leader. You thrive when mentoring, motivating, and guiding a team toward a shared vision. You foster a culture of collaboration, accountability, and respect.

• Driven by integrity. You practice open, honest, and timely communication and believe that trust is the foundation of a successful hospital.

• Passion about veterinary medicine. You understand that this profession is about more than medicine; it’s about promoting the human-animal bond and supporting the people who love their pets.

• A problem-solver with a strategic mindset. You can see the big picture, identify areas for improvement, and implement solutions that enhance patient care, client service, and operational efficiency.

• Dedicated to excellence. Whether in client interactions, team leadership, or business operations, you set the standard and lead by example.

• Resilient and adaptable. You’re comfortable managing the fast-paced, dynamic nature of veterinary medicine, and you thrive under pressure while maintaining a calm, solutions-focused approach.

What You’ll Do at Charlotte Veterinary Hospital:

🟢 Leadership & Team Development

• Inspire, mentor, and develop a high-performing team that shares our passion for exceptional patient care and client service.

• Foster a positive, professional, and supportive workplace culture where employees feel valued, engaged, and motivated.

• Hire, train, and develop veterinary professionals to help them reach their full potential.

• Promote open communication and teamwork, ensuring the hospital operates with efficiency and harmony.

🟢 Client Experience & Community Engagement

• Ensure every client interaction is handled with empathy, professionalism, and a commitment to excellence.

• Lead client service strategies that improve satisfaction, retention, and overall experience.

• Oversee marketing and community outreach initiatives, helping to educate and support local pet owners.

🟢 Financial & Business Management

• Manage hospital finances responsibly, including budgeting, payroll, and expense control.

• Conduct fee analysis and financial reporting to ensure sustainable growth and financial health.

• Work closely with accountants, vendors, and suppliers to maintain cost efficiency without compromising quality of care.

🟢 Compliance & Ethical Standards

• Ensure adherence to OSHA, DEA, AVMA, HIPAA, and state/federal employment laws.

• Maintain confidentiality and ethical standards in all client, patient, and employee interactions.

• Keep hospital policies updated and aligned with the best practices in veterinary medicine.

🟢 Operations & Inventory Management

• Oversee hospital workflow, scheduling, and efficiency, ensuring a seamless patient and client experience.

• Manage inventory control for medications, supplies, and equipment.

• Act as a liaison with vendors, consultants, and business partners to maintain operational excellence.

What We’re Looking For:

✔ 2 years of experience in veterinary, healthcare, or business management.

✔ A passion for client experience, operational efficiency, and team leadership.

✔ Proficiency in a cloud based PIMS, QuickBooks, and payroll systems.

✔ Strong problem-solving, decision-making, and leadership skills.

✔ CVPM (Certified Veterinary Practice Manager) certification is a plus but not required.

Why You’ll Love Working Here:

💙 A leadership role where your contributions truly matter—you’ll have the autonomy and support to make meaningful changes.

💙 A practice that shares your values – We are committed to compassion, excellence, integrity, and dedication in everything we do.

💙 We treat our employees the way they deserve! We offer benefits including but not limited to; a competitive salary, a retirement plan, health insurance options, PTO, uniforms, professional development opportunities and benefits for your personal pets.

💙 An opportunity to build and grow with us—this is more than a job; it’s a career where you can leave your mark on a thriving practice.

💙 A supportive and collaborative team that values work-life balance, professional growth, and mutual respect.

📩 If this sounds like you, Apply today and take the next step in your veterinary leadership career!