Property Manager

Job description

Charlottesville Redevelopment and Housing Authority (CRHA) is a seeking an experienced Property Manager. Must have a minimum of 5 years of Property Management, Tax Credit (LIHTC), Low Income Public Housing (LIPH) experience, to join our team! Bi-lingual (Spanish) preferred but not required. Under the direction of the Property Management Director supports and assists in all aspects of day-to-day community operations.

At CRHA, we promote teamwork and community. We operate a full-service affordable property management company with communities in Charlottesville, Virginia. CRHA is growing as we speak and continues rapid expansion through redevelopment. We believe successful growth is best achieved by training, teaching, development & empowerment to boost relationships and property performance.

Position Information:

Position: Property Manager
Reports to: Housing Manager

Classification: Full-Time Fair Labor Standards Act (FLSA) Exempt Salaried

General Statement of Duties:

Responsible for oversight of CRHA real estate assets, maintenance, tax credit and property management programs and staff. The principal work of this position is to ensure CRHA properties are managed professionally with the goal of ensuring a sustainable and thriving real estate portfolio capable of accomplishing CRHA’s mission and goals while meeting the long-term needs of tenants and the community.

The incumbent will be characterized as highly responsible, creative, understanding of broad organizational goals, accountability, technical aptitude with tax credit programs, and diplomacy. This is skilled supervisory work involving responsibility for providing excellent customer service, oversight and maintenance of our property management programs.

Specific duties include but are not limited to; directing operations and associated staff in the implementation of their duties; developing and implementing all facility planning (including maintenance, occupancy, and replacement); assist in the development, implementation and management of the property and capital budgets; managing and monitoring all site inspections, developing, and timely submitting reports to their supervisor.

Qualifications:

Minimum of 5 years’ experience as an on-site Property Manager or Assistant Property Manager in a multi-family housing, hospitality, or similar industry.

High School diploma or equivalent is required, College credits/education, CAM or ARM certification preferred.

Required- 3 years of experience in Tax Credit (LIHTC) communities.

Housing Credit Certified Professional (HCCP, SHCM or TCS) designation preferred (for LIHTC) and Certified Occupancy Specialist (COSP) designation preferred (for Low Income Public Housing layering LIPH) or be obtained in within the first 6-9 months.

Starting salary for this position is dependent on proven applicable experience, certifications and references.

Required Knowledge, Skills and Abilities
*

• Comprehensive knowledge of property management practices.
• Demonstrated proficiency in Outlook, Excel, Word, and knowledge of Yardi or other Cloud Based Property Management Software Platform experience strongly preferred.
• Understands and complies with property program-specific guidelines; demonstrates ability and comprehension of Tax Credit Handbook & 4350 and all other program manuals, processes, guidelines and procedures.
• Comprehensive knowledge of the methods, practices, tools, and materials of the major building trades.
• Knowledge of Fair Housing Regulations and the Virginia Residential and Tenant Act.
• Knowledge and dedication to learning additional program as we grow.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization.
• Must be in good physical condition, able to walk property sites and climb steps on a regular basis.

Typical Tasks*

*

• Under the supervision of the Property Management Director, directs the planning organization, and monitoring of the Housing Authority’s Property Management program including Tax Credit compliance, lease-up, lease-enforcement, rent collection, and eviction.
• Responds to resident requests promptly and courteously and provides solutions to resolve resident issues.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting delinquencies, and enforces the lease to maximize revenue.
• Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the PM Director.
• Conducts initial applicant interviews to determine income and other tax credit eligibility.
• Process all income verifications and prepares tax credit eligibility calculations in a timely manner.
• Proven ability to lead onsite staff and help them be successful.
• Comprehend legal documents and carry out related rent collections and lease management.
• Ability to complete financial records, budgets, and other fiscal reporting.
• Demonstrated understanding of property operations with emphasis on lease terms to support contract enforcement, including collections.
• Proven ability to provide excellent customer service resulting in resident retention.
• Ability to negotiate and resolve conflicts.
• Monitors the performance of public housing staff and reviews a variety of measures of program performance.
• Identify areas for improvement to improve the efficiency, productivity, and profitability of the community.
• Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs.
• Represents CRHA on various committees.
• Staff’s appropriate committees.
• Performs related work as required.

Critical Performance Measures

• Timely and thorough response to internal and external communications.
• Timeliness in addressing lease violations, follow through until resolution.
• Timely processing of eligibility, move-ins, move-outs and security deposits with photos and thorough documentation.
• Regular inspection of CRHA sites to ensure they are always physically maintained and without safety issues.

Job Type: Full-time

Salary: $50,000.00 - $65,000.00 per year depending on knowledge and experience.

Benefits:

• Dental insurance
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off.
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift with flexibility to work the required time fulfill property needs

COVID-19 considerations:

http://www.cvillerha.com/wp-content/uploads/2020/09/CRHA-COVID-19-Procedures.pdf

Ability to commute/relocate:

• Charlottesville, VA: Plan to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Property management: 5 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple Locations

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Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Charlottesville, VA 22902 (Required)

Ability to Relocate:

• Charlottesville, VA 22902: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $65,000