What are the responsibilities and job description for the Facilitator position at Charter Communications?
The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.
Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs
Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)
Perform all LMS prerequisite requirements and post-training duties including evaluation
Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs
With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change
Pursue development opportunities focused facilitation, learner engagement and classroom management excellence
Shadow training end-users to gain deeper understanding of how training translates in the business
Coach learners on specific skills within a role, process or system
Perform other duties as requested
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Critical thinking and analytical skills Ability to prioritize and organize effectively Ability to communicate orally and in writing in a clear and straightforward manner Ability to communicate with all levels of management and company personnel Ability to deal with the public in a professional manner Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Familiarity with different learning approaches Feels comfortable presenting/training groups of individuals online and in person
Required Education
Associate's degree or equivalent combination of training and/or work experience
Required Related Work Experience and Number of Years
Training delivery experience in a formal or informal setting - 1 Experience or equivalent in the functional area and or business unit - 3
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Preferred Education
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Office environment
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements
Mental Requirements
EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Created or Revised Date
04-22-2020
HTR313 2025-45875 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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