What are the responsibilities and job description for the Watersports Rental and Vacation Rental Reservationist position at Charter Marine and Rentals?
This job is 100% commision with Bonuses and Sales incentives. Hybrid option work in office and remote. Travel Perks. The more sales you make the more you earn.
Overview
We are seeking a dedicated and detail-oriented Reservationist to join our hospitality team. The ideal candidate will possess excellent customer service skills and a passion for providing exceptional guest experiences. As a Reservationist, you will be the first point of contact for guests, handling reservations and inquiries with professionalism and efficiency. Your role is crucial in ensuring that our guests feel welcomed and valued from the moment they reach out to us.
Our company offers the following services at two locations.
Annandale MN- Vacation Rentals, New Pontoon Rentals, New Jet Ski Rentals, Kayaks, Paddle boards, boat transports, snowmobile rentals and more
Big Pine Key FL- Jet Ski Tours, Kayak Rentals, Paddle Board Rentals, Fishing Charters, Boat Rentals, Sunset Cruises, Snorkeling Charters, Sandbar Trips, Lobstering and Spear fishing charters. You can view our website online by a simple google search Charter Marine Big Pine Key FL or Charer Marine and Rentals Annandale MN.
Responsibilities
- Manage incoming calls and inquiries regarding reservations, providing accurate information about vacation rental availability, boat rentals, tours, rates, and watersport services.
- Utilize phone systems effectively to handle multiple calls while maintaining a high level of customer service.
- Process reservations accurately through our vacation rental management software, ensuring all details are correctly entered.
- Assist guests with special requests and preferences to enhance their stay experience.
- Collaborate with front desk staff to ensure smooth check-in and check-out processes for guests.
- Conduct night audits as needed, ensuring all transactions are accurately recorded and reconciled.
- Maintain organized records of reservations, cancellations, and guest interactions for future reference.
- Provide bilingual support to accommodate diverse guest needs when applicable.
Requirements
- Proven experience in customer service or guest services within the hospitality industry is preferred.
- Strong phone etiquette with the ability to communicate clearly and professionally with guests.
- Familiarity with hotel management systems or front desk operations is a plus.
- Bilingual abilities are highly desirable to enhance communication with a broader range of guests.
- Knowledge of night audit procedures is beneficial but not mandatory; training will be provided as necessary.
- Excellent organizational skills with attention to detail to manage multiple tasks efficiently.
- A friendly demeanor and a genuine desire to help others create memorable experiences during their stay.
- Creating availabilities in Vacation Rental Software and Watersports booking software. Edit pricing to meet supply and demand.
Join our team as a Reservationist and contribute to creating outstanding experiences for our guests while developing your skills in the hospitality industry!
Job Types: Full-time, Contract
Pay: $30.00 - $50.00 per hour
Expected hours: 20 – 50 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
Ability to Commute:
- Annandale, MN 55302 (Required)
Ability to Relocate:
- Annandale, MN 55302: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $50