What are the responsibilities and job description for the IT Help Desk Technician position at Charter Oak Health Center Inc?
Job Description
Job Description
Description :
We are seeking a proactive and customer-oriented IT Help Desk Technician to join our dynamic IT team. The ideal candidate will provide first-level technical support to our employees, troubleshoot hardware and software issues, and assist with general IT-related inquiries. This is an excellent opportunity for an individual passionate about technology and problem-solving, eager to deliver exceptional service to users at all levels.
Key Responsibilities :
- Provide timely and efficient technical support to employees for hardware, software, and networking issues.
- Respond to help desk tickets, emails, and phone calls in a professional and courteous manner.
- Diagnose and troubleshoot technical problems, providing solutions in a clear and understandable way.
- Install, configure, and maintain hardware, software, and peripherals (e.g., computers, printers, monitors, etc.).
- Assist with system updates, software installations, and network connectivity troubleshooting.
- Collaborate with the IT team to resolve escalated issues and ensure efficient resolution.
- Document and track all technical support requests in the help desk system.
- Ensure all IT assets are properly inventoried and managed.
- Assist with employee onboarding, including setting up user accounts and devices.
- Provide end-user training on software applications and IT tools as needed.
- Stay up to date on current technology trends and best practices.
Knowledge Skills and Abilities :
Requirements :
