Order Entry Specialist - Title Company

About Charter Title

Charter Title is the largest locally owned and operated title insurance company in Lincoln. At Charter Title, we provide reliable and professional title and escrow services to support smooth and secure real estate transactions for realtors, buyers, sellers, builders and investors.

Join Our Outstanding Team!
We’re looking for a highly detail-oriented individual to join our wonderful office as an Order Entry Clerk. If you thrive in a fast-paced environment and enjoy working behind the scenes to keep everything running smoothly, this position is for you!

IMPORTANT: Applications without a resume will not be reviewed. Please ensure your resume is submitted for consideration.

Job Summary:
Our Order Entry Clerk is one of the most important jobs at our organization! They are the first point of contact for all customers and handle contract issues/matters. This person will be responsible for processing all incoming orders and searches. The role involves direct communication with sellers, buyers, agents and realtors to make the first contact welcoming to our company’s processes, resolve any discrepancies, retrieve missing information, and ensure accuracy and efficiency throughout the order process.

Duties & Responsibilities:

• Process incoming orders and title searches
• Communicate with sellers and buyers
• Provide exceptional customer service in all interactions
• Communicate with realtors, lenders, attorneys and internal staff to clarify order details
• Professionally follow up on missing paperwork
• Manage incoming search/inquiry emails
• Maintain a high level of accuracy and organization in a fast-paced setting

✅ Qualifications:

• Proven history of elite customer service in any field
• Strong data entry skills with high attention to detail and accuracy
• Ability to manage multiple tasks and deadlines in a very fast-paced environment
• Willingness to work with management to suggest new process structures to make the team more efficient
• Prior experience in the real estate, title, escrow or mortgage industry is a plus but not required
• Excellent organizational skills
• Previous office experience preferred
• Knowledge of Microsoft Outlook is a plus
• Excellent phone presence and communication skills
• Friendly and outgoing personality
• A high school diploma is required

✨ Why You’ll Love Working Here:

· We value elite customer service and people who take pride in their work. The title and escrow industry is one of the few industries left where you can climb the ladder without a college degree. If you’re smart, scrappy, work hard and prioritize customer service, there are plenty of opportunities to find a long-term career in this ever-changing industry. And we know that our employees are our greatest asset. We are looking to find hardworking people with great customer service skills, give them the tools to be their best and then get out of their way. If you like a strict micro-managed environment, Charter Title is simply not the place for you.

· Health Insurance, Dental and Vision

· 401(k) available

· Paid Time Off – Charter Title offers unlimited paid time off (and always has before it was cool); we treat all our employees as salaried employees and expect them to get the work done when it’s needed and be able to leave when they’re done for the day. Take what you need to be the best and healthiest employee. It doesn’t mean you can slack off – we’ll notice if the work’s not done. It means we know you are an adult who can manage your life/work balance appropriately and will make up the time if you need to take off early one day for an appointment or a kiddo’s game.

Ready to join our team? Submit your resume today!
Applications without resumes will not be considered.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person