What are the responsibilities and job description for the Night Auditor position at Chase Suite Hotel Brea?
POSITION SUMMARY
Promote an atmosphere that ensures pro-active, friendly and efficient services for our
Guests. Ensure Guests needs are meet and expectations are exceed. Follow company
Pillars.
KEY DUTIES & RESPONSIBILITIES
Exceed Guest Expectations by:
- Providing a warm welcome
- Making the visit memorable
- Own it!
- Acting as an Ambassador to guests
- Deliver Quality Everyday
- Communicate with a Smile
- Project a hospitable Demeanor
- Demonstrate teamwork
- Keep it clean and safe
- Attempting to resolve complaints immediately
Follow proper cash / check / credit card/ AR control procedures
Follow SOPs for registering guests
Follow requests by Sales Department for up-selling, marketing packages, etc
Ensure van is clean at all times and has sufficient gas.
Drive defensively and safely when using the Company van. Wear your seat belt at all times. Only use the van for Company business.
SKILLS, KNOWLEDGE & ABILITIES
Excellent Interpersonal skills: ability to engage guests and other employees
Knowledgeable about your Property’s layout, facilities and services and the local area, including attractions and amenities so that you can answer questions from
Guests.
Strong computer skills, able to input reservations
Well Groomed, professional appearance
Enjoy selling/ marketing the hotel in person and on the phone
Excellent verbal communication skills
Bilingual a plus
CORE COMPETENCIES
Energetic, Must have a sense of urgency
Honest, ethical
Extrovert, friendly
Problem Solve; able to “think on your feet”
PHYSICAL REQUIREMENTS
Able to work a varied schedule including nights and weekends as the business dictates
Ability to work on a computer for extended of time (maximum 5 hours at a time,
8 hours in total/day)
Ability to stand for long periods of time (maximum of 5 hours at a time, 8 hours total a day)
Ability to speak and hear on a phone within a shared work space
Must be able to handle stress; from Guests and Employees
Ability to lift or carry up to 50 pounds. (i.e. PC or various equipment)
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- On call
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Overnight shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $19