Associate Account Manager

Who we are

More than 65 years ago, we opened our doors as a one-man industrial design firm in Central New York. With a fresh degree from a leading institution, the easy thing for our founder to do would have been to join a big firm in a big city.

But where’s the fun in easy?

We scraped. We hustled. We hired. And we grew. A lot. Seriously, a lot. With each request from our clients, we expanded what we made: from products… to packaging… to retail merchandising… to full retail categories, departments, and total stores… to in-person experiences like events, pop-ups, and tradeshows… to cutting-edge, confidential innovation centers… to public brand experiences and flagships… to websites, apps, and e-commerce optimizations… to fully realized virtual environments… and beyond.

Today, we’re the secret weapon to countless global innovators… a leading strategic design consultancy with offices in Syracuse, Cincinnati, Detroit, and New York City, and reach that extends around the globe through our FutureBrand family. Through the unique combination of the insight and strategy expertise of a management consulting firm, the creativity of world-class storytellers and design innovators, and the rapid, in-context prototyping of a manufacturer we’ve become indispensable partners to some of the world's best clients.

We make what should be, creating transformative brand experiences that work for a living, using a totally original synergy of behavioral design thinking and creative brand expression.

And we measure ourselves by tangible design solutions on the street, not awards on the walls.

Who you are

You're humble.

Confident in who you are and what you're capable of, but equally aware of how you can learn from others and continue to improve.

You’re agile.

Aware that work like ours takes myriad different forms and paths, unexpectedly shifts on a dime, and requires flexible thinking and working plus an unassailably optimistic mindset… and you’re here for it.

You excel at your craft.

Passionate and completely invested in the work you do and driven to do what it takes to make it stand above and constantly improve.

You're collaborative.

Excited by the prospect of coming together with co-workers, clients, and other partners to turn individual talents into extraordinary collective accomplishments by leveraging the diverse cross-pollination of perspectives and talents.

Most importantly, you're uniquely, unabashedly, unashamedly you.

There is no singular path to a career at ChaseDesign. No formula for the perfect strategic design consultant. Because it's our differences in background and perspective that make us and the work we do stronger, more effective, and more meaningful.

What the role is

Our Business Leaders are tasked with building strong relationships with our clients and working diligently to ensure we produce work that meets their needs (and then some). This means diving headfirst into our clients’ businesses, becoming their partners, and collaborating across the entire Chase organization to make sure everyone has what they need to keep projects on track.

As an Associate Account Manager you will be:

• Support the lead Business Leader (BL) on all client work
• Be an active participant in project work
• Support the lead BL on creating detailed project briefs for internal audiences and set clear project objectives that align with clients’ expectations
• Record, synthesize, and share client feedback with your broader team
• Plan and facilitate internal and external project engagements in partnership with the lead BL and PM
• Co-create solutions with your cross-functional project team
• Clearly articulate, summarize, and document discovery findings
• Assist in the creation of consultative presentations showcasing our work
• Work with your manager and broader team to anticipate and resolve problems
• Actively educate yourself on your client’s businesses and industry dynamics

What it requires

• Bachelor's Degree in Marketing, Communications, Advertising, Social Sciences, Business, or other related discipline
• 1-2 years of experience working in a business environment
• The ability and willingness to travel as needed for client engagements

How we’ll compensate you

• Competitive Salary
• Unlimited paid time-off
• Top 1% of 401K match plans

EEO

We believe that ideas get better when they are inherently diverse and shared in highly inclusive ways and we want to hear from those who think differently from us. We truly believe in the strength of diversity and the richness it can bring. By bringing different people together great things happen.

ChaseDesign, LLC (a FutureBrand company) is an equal opportunity employer (EEO). We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any characteristic protected by federal law. We will not ask about incarceration history at any point in the application process.

If you have a disability, we want everyone to feel at ease when going through our recruitment process. We are working to make our website and processes more accessible, if you encounter any issues and would like this.