What are the responsibilities and job description for the Hotel Front Desk Attendant position at Chateau Merrimack Resort & Spa?
We are seeking an enthusiastic Front Desk Receptionist who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
Compensation:$17 - $23 hourly
Responsibilities:- Welcome guests warmly, determine their needs, and manage the registration process.
- Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
- Manage guest check-ins and check-outs appropriately
- Take reservations in person, via email, or over the phone, including group bookings.
- Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Availability to work flexible schedules, including weekends and holidays.
- Proven customer service experience with a strong guest-focused mentality
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get onboard with all things Chateau Merrimack Resort & Spa!
Salary : $17 - $23
