What are the responsibilities and job description for the SHELTER SUPPORT SPECIALIST position at Chautauqua Opportunities Inc?
Description
Position Data:
Title: Shelter Support Specialist
Grade: 5 Exempt: _______ Non-exempt: __X_____
Reports to: Hope Haven Shelter Coordinator
Basic Function or Position Summary:
Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs.1st Shift part time Sat & Sun 8:00am - 4:00pm. 3rd Shift full time Mon. - Fri. 12:00am to 8:00am. 3rd Shift part time Sat & Sun 12:00am - 8:00am. As Needed positions available. Salary $17.65/hourly
Security Clearance: Access Level 4 - V,A,C
Requirements
Position Responsibilities and Specific Duties:
- Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items.
- Maintains knowledge of shelter regulations, service procedures and programs outcomes
- Assist residents with access to resident storage
- Operate security access control system to allow entrance to shelter residents and guests.
- Monitor building cameras and answer phone calls
- Assists residents with communal activities and monitors communal space
- Maintains knowledge of Emergency Action Plan and shelter safety protocols
- Enforce rules and regulations of the Hope Haven Shelter
- Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
- Maintain knowledge and complies with Shelter regulations, policies and procedures.
- Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals
- Maintain customer contacts in accordance with assigned contractual and agency expectations
- Promotes agency mission.
- Maintains confidentiality and complies with the code of ethics.
- Maintains consistent professional customer service.
- Job performance incorporates integrated service delivery model while promoting self-sufficiency.
- Other duties as designated by supervisor
Key Working Relationships:
A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist
B. External: Department of Social Services case workers, other non-profit direct service workers.
Supervisory Scope:
A. Number of staff supervised: 0
B. Titles supervised: NA
Organizational Responsibilities:
- Adheres to all policies and procedures
- Gathers appropriate documentation and tracks outcomes
- Participates in organizational committee structures as appropriate
- Participates in organizational and divisional management systems
Knowledge, Skills Required:
- H.S. diploma or equivalent required.
- Minimum of one year of work experience in human, social or customer services required.
- Strong interpersonal, communication and customer relations skills
- Strong computer skills, including word processing, data entry and spreadsheet in a windows environment
- Ability to develop and maintain & engage in positive relationships with people from various backgrounds
- Bilingual preferred
Physical:
- Ability to lift up to and including 10-25 pounds of physical effort
Special Requirements:
? Must be able to obtain a LexisNexis clearance.
? Reliable transportation
? Must be able to provide consistent even-tempered customer service at all times.
? Pre-employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
? Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
? Works compassionately with a diverse population.
? Experience navigating community programs.
Salary : $18
