What are the responsibilities and job description for the Central Registration Specialist position at CHD Brand?
Center for Human Development (CHD), is currently seeking a Central Registration Specialist to join our growing team. The Central Registration Specialist is the person of first contact by community agencies, clients, and internal staff to register clients to CHD, verify insurance benefits, and schedule intake appointments for outpatient and psychiatric services.
YOUR ROLE AS A CENTRAL REGISTRATION SPECIALIST:
As a Central Registration Specialist, you will work on-site at our Springfield, MA Corporate CHD office Monday-Friday, 9am-5pm. You will:
- Interact with clients and family members seeking to engage or re-engage in treatment
- Interact with community providers and partners seeking to refer potential clients for treatment
- Interact with other staff, and the community at large in person and on telephone
- Verify client insurance, changes and update as required per agency policy
- Verify and update demographics
- Able to operate office equipment, familiarity with computer data entry and word processing
- Able to take messages from individuals directly or referral sources
- Schedule appointments for clinicians and prescribers for hospital discharge referrals
- Schedule new client appointments for clinicians and/or coordinate with clinic site for coordination of appointments
- Communicate special needs and/or requests from referral source to clinic site or CBHI
Requirements:
- High school/GED/business school graduate preferred.
- Prior experience in a computerized setting preferred.
- Proficiency in Microsoft Office Suite/Outlook Email.
- Use of electronic medical records is a plus
- Must have a valid and active driver's license.
- Bilingual candidates are encouraged to apply.(Bilingual differential available)
- Complete and pass background record screening process.
SUCCESS FACTORS:
Our ideal candidate will have previous experience working in a high call volume environment. In this fast-paced call center like environment, you can expect to have a high volume of incoming and outgoing calls that you will make on a daily basis. Incumbents should be highly organized, empathetic to incoming callers and have strong attention to accuracy and details. Additionally you must have strong and professional verbal and written skills as you work with different service providers, internal and external referral resources and community programs and services. Lastly, those applying should have excellent customer service and problem solving skills.
Pay rate: $20.00/hr. complimented with a phenomenal benefit package that includes Dental, Health and Life insurance. Paid time off, earned vacation time and paid holidays and mileage reimbursement just to name a few. (Bilingual differential also available).
AT CENTER FOR HUMAN DEVELOPMENT (CHD), CARE FINDS A WAY:
The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.
CONNECT WITH OUR TEAM TODAY!
If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Salary : $20
