Technical Onboarding Specialist

Location: Remote (United States)

Job Type: Full-Time

Company Overview

CHE is a premier provider of behavioral health services in various states and continues to grow into new markets. CHE has been operating since 1995 and employs over 600 psychology and psychiatry providers to deliver care virtually and in person at various care settings. We deliver a unique programmatic approach to behavioral health services and are focused on quality and compliance for facilities and in our outpatient settings. Backed by a leading private equity investment firm, we are looking for an engaging, innovative, and all-around balanced individual to join our team.

Position Overview

The Technical Onboarding Specialist is a critical role for ensuring the smooth onboarding of new hires and equally supports the offboarding process. This position not only ensures access is granted to systems critical to clinical, operational, and administrative functions, they will also support hardware assignment and distribution functions. As part of the onboarding process, this position will manage functions of the organization’s learning management software- ensuring content is up to date and users are enrolled in educational learning paths and ongoing training. This role requires a focus on workflow optimization, user assistance, and meticulous documentation, all while ensuring adherence to healthcare compliance standards.

The Technical Onboarding Specialist position offers a dynamic role in the healthcare IT sector, where your efforts will indirectly influence patient care and operational efficiency. Join our team and help us create a positive, productive, and inclusive work environment!

Responsibilities

• User and Access Management:
• Set up and maintain user accounts, passwords, and access controls, ensuring compliance with security protocols and healthcare regulations.
• IT Hardware and Application Support:
• Assist in the setup, maintenance, and troubleshooting of IT hardware and software, including but not limited to learning management accounts and EHR/EMR systems.
• Training and Workflow Optimization:
• Communicate and coordinate with operational leadership to establish corporate training sessions (both internal and external) and town hall events
• Identify and assign training needs for end-users and work with operational teams to deliver targeted training sessions.
• Participate in projects aimed at optimizing workflows for improved system performance and user efficiency.
• Troubleshooting and Issue Resolution:
• Capture and document end-user issues, troubleshoot, resolve, or escalate them as necessary, collaborating with relevant teams for resolutions.
• Assist in functional testing and system configurations/updates.
• Security and Compliance:
• Ensure IT systems comply with healthcare regulations such as HIPAA, implementing necessary security measures for patient data protection.
• Participate in compliance audits and documentation.
• Documentation and Reporting:
• Maintain and update system documentation, user manuals, and troubleshooting guides.
• Assist with generating reports and documentation for audits.
• On-Call Support:
• Participate in on-call duties to support urgent issues outside of normal working hours.
• Other Duties as Assigned:
• Perform additional tasks and projects as directed by management.
• May include evening, weekend, or on-call duties to maintain system availability.
  

Qualifications

Qualifications

• Education: Associates Degree in Information Technology, Computer Science, Business or related field, or equivalent work experience is preferred
• Experience : At least 1 year of experience in customer support with a focus on onboarding or training. IT experience is a plus.
• Knowledge or experience in a healthcare environment is preferred
• Proficiency with LMS, Microsoft Office 365, Credible EHR is preferred
• Familiarity with healthcare privacy laws, including HIPAA is preferred
  
  

Technology Tools Utilized

• LMS (Brainer)
• Adobe Cloud Creative
• Powtoon
• Zoom
• Microsoft (Azure, Office, PowerBI)
• GSuite
• Business Intelligence tools (Looker, PowerBI, Tableau, YellowFin)
• TeamViewer
• Efax
• Credible EHR/EMR
• Active Directory
  
  

Skills

• Detail-Oriented: Precision in technical tasks.
• Highly Organized: Ability to manage multiple tasks and priorities.
• Exceptional Communicator: Strong skills in both written and verbal communication.
• Problem-Solving: Analytical approach to resolving technical issues.
• Customer Service: Patient and dedicated support for end-users.
• Work Ethic: Committed to confidentiality and operational efficiency.
• Adaptability: Flexible and responsive to the dynamic healthcare IT environment
  
  

Benefits

• Competitive salary ($40,000- $50,000 based on experience)
• Comprehensive healthcare coverage
• Retirement savings plan with company match
• Paid time off and holidays
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.