Solutions Engineer

At Check, we call our customers "partners" to reflect the deep relationships and aligned incentives we have with the businesses that build on top of our software. Our Technical Account Management team is dedicated to helping partners unlock the full potential of their payroll solutions through proactive strategic and technical guidance. This approach fosters adoption, expansion, and deeper partnerships.

About the Team

The Solutions team plays a critical role in accelerating revenue growth by applying technical expertise in a consultative manner to drive better business outcomes for our partners. This team supports the entire partner journey, from initial discussions through the successful launch of embedded payroll solutions. We work closely with cross-functional teams, including sales, engineering, and product management, to ensure that partners can effectively integrate and maximize the value of our platform.

About the Role

As a Solutions Engineer, you will serve as a technical and strategic advisor to prospective and existing partners, helping them evaluate, integrate, and optimize their payroll solutions. You will collaborate closely with the sales team in pre-sales engagements to design holistic solutions that address critical business challenges. Post-sales, you will continue to guide partners, ensuring smooth implementation and long-term success.

This role is ideal for someone with a strong technical background, excellent communication skills, and a passion for solving open-ended business problems with technology. You will have the opportunity to work with some of the largest platforms and fastest-growing companies, helping them navigate technical evaluations and achieve their business goals.

What You’ll Do

• Pre-Sales Engagement:
• Partner with account executives to design solutions that address key business challenges.
• Conduct deep technical discovery with engineers, product managers, and technical leaders to understand their needs.
• Clearly articulate how our platform solves technical challenges and contributes to business success.
• Develop proof of concept applications, present technical demonstrations, and help potential customers visualize integration opportunities.
• Design API-driven financial solutions, including onboarding, funds flows, and reporting.
• Implementation & Integration:
• Act as the bridge between sales and partners’ engineering teams, ensuring smooth technical handoff.
• Provide high-level implementation plans and estimate time to market.
• Offer structured feedback to internal product and engineering teams based on partner experiences.
• Assist partners in architecting, troubleshooting, and optimizing their integrations
• Post-Sales Support & Partner Success:
• Serve as the subject matter expert and trusted advisor to partners post-integration.
• Own the post-sales technical strategy and roadmap alignment with partners.
• Establish and maintain relationships with key technical stakeholders, from engineers to C-suite executives.
• Provide proactive strategic and technical guidance to drive partner adoption and growth.
• Act as an advocate for partner needs within internal teams, influencing product development and innovation.
• Serve as an escalation point for complex technical issues beyond standard support channels.
• Build partner-facing documentation, resources, and other artifacts to aid technical enablement

Many backgrounds could fit this role, but ideal candidates will have some or all of the following:

• 4 years of demonstrated success driving business outcomes in customer-centric roles; experience in FinTech or SaaS platforms preferred
• Experience in a customer-facing engineering role; proficiency in Python, TypeScript, or other modern programming languages preferred
• Experience in full-stack development and software architecture, with a deep understanding of system integrations; background in systems design and deployment of complex applications preferred
• Hands-on experience working with APIs and technical infrastructures; experience integrating RESTful APIs into web applications preferred
• Strong communication skills and executive presence, with the ability to effectively explain complex technical concepts to both technical and non-technical audiences
• Problem-solving mindset with an entrepreneurial approach to tackling challenges
• Ability to manage competing priorities in a fast-paced environment
• Intellectual curiosity and adaptability to evolving technologies and business needs
• Willing and able to attend our annual 3-day company offsite each year in the spring, and to travel occasionally as needed to support our partners

Travel and Office Policy

This role can be remote, hybrid, or based in one of our offices in New York City or San Francisco. The Check team is distributed across the US and Canada and we have offices in New York City and San Francisco. While we welcome remote work, personal time is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! All employees should be willing to attend our annual 3-day company offsite in the fall. In this role, you’ll also travel regularly to see our partners!

For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc. 

What we offer: 

For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses.

The actual annual salary for this role is dependent on each candidate’s experience, qualifications, and work location:

• The expected range in San Francisco, NYC, LA, and Seattle is between $155,200 and $170,720, with performance-based compensation varying between $38,900 and $42,790. 
• For all other locations, the expected range is between $131,920 and $145,112, with performance-based compensation also varying between $33,065 to $36,372.

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