What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Cheetah Electric?
Now Hiring! Superstar Dispatcher & Customer Service Representative
Location: Moscow, ID
Schedule: Full-time, Monday–Friday
Description:
Cheetah Electric is looking for a Dispatcher & Customer Service Representative (DSR/CSR) who thrives in a fast-paced, detail-driven environment. You’ll be the central hub of our service operations, keeping schedules aligned, customers informed, and the day running smoothly.
If you’re organized, calm under pressure, and ready to be part of a team that genuinely values your contributions, we want to meet you.
What You’ll Do:
- Answer incoming calls and assist customers with professionalism and care.
- Coordinate technician schedules and optimize daily bookings to maximize capacity and efficiency.
- Monitor job progress, handle reschedules, and ensure clear communication.
- Maintain accurate job records and support office workflow.
- Manage documentation, forms, and process flow to keep the team efficient.
What You Need:
- Exceptional attention to detail and ability to switch tasks quickly.
- Clear, professional communication skills on the phone, in writing, and by email.
- Proficiency in Microsoft Excel and Word
- The ability to stay focused and switchtask effectively, especially when things get hectic.
- 2 years of experience in dispatching, customer service, scheduling, or a related role (preferred).
Benefits:
- Medical, Dental, and Vision
- AFLAC coverage options
- Paid time off and company holidays
- Ongoing training and career development opportunities
If you're seeking more than just a job—if you're ready to bring your skills to a team that counts on you and supports your growth—this could be the perfect role. We're looking for someone ready to engage full-time and become an integral part of our success.
If precision and people are your strengths, we want to hear from you.
Who is Cheetah Electric?
Cheetah Electric is a 5-Star residential electrical service company serveing Moscow, Idaho; Pullman, Washington; and the Palouse region. Providing 5-Star service to our customers is our number one priority. Our company culture provides a haven for employees to think creatively and express their ideas for the betterment of the company and the people we serve. We work hard to maintain a work environment that fosters transparency, trust, and healthy employee morale.
- We employ smart people who solve problems.
- We are known for providing 5-star service and for doing things right the first time.
- Cheetah Electric employees are the best and our customers agree. Read their reviews on Google and Facebook.
Cheetah Electric is an equal opportunity employer and considers all qualified applicants without regard to protected status.
For more job information, call us today at (208) 883-1099
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18