Student Computer Center Instructional Specialist

JOB INFORMATION

Chemeketa seeks a student-focused, success-oriented individual to join the Student Computer Center (SCC) team. Team members provide technology tutoring and support for students and general technology assistance for library patrons. As an Instructional Technology Specialist, you will promote Student Computer Center by participating in class visits and other marketing activities; engage in department and college efforts to increase student success and retention. You will also work closely with faculty in several program areas at the college, including but not limited to Accounting, Business Technology, and Computer Information Systems to support students with computer applications and coursework. This position also assists at the main circulation desk, in the library print center, and provides college wide Wi-Fi support.

Chemeketa is a proud Hispanic-Serving Institution that aspires to be an inclusive environment where we honor and value the unique contributions of our diverse students, employees, and community. We seek to foster cultural competence and pursue equitable solutions that support all students in achieving their educational goals. If you are interested in joining the work of the college to pursue a supportive and inclusive culture, we encourage you to apply.

When applying for this position, please attach the electronic documents listed below. Failure to do so will result in your application being rejected as an incomplete application. Any documents you provide that are not listed will not been seen by the Search Committee.

• Unofficial Transcripts - An electronic copy of your academic transcript(s) from an accredited institution which clearly indicate the degree awarded, and any other applicable information, must be attached with your application if you would like it considered as part of your eligibility for the position. Any applicants who earned academic credentials from outside of the United States and wish to use those credits for consideration must also upload an evaluation of college credit earned at the non-U.S. institution.

DUTIES & RESPONSIBILITIES

• Provides general assistance, Wi-Fi, and printing to computer users in-person, via zoom, email, and phone
• Assists Student Computer Center (SCC) Coordinator and Access Services Manager with the upkeep and promotion of the Student Computer Center in Salem and Yamhill Valley campuses through class visits, orientations, marketing material, and partnerships with instructors
• Monitors student facing systems to insure registration, data collection and other activities are uninterrupted
• Participates in the development and implementation of new computer procedures
• Helps maintain security for equipment and facility
• Manage assigned early alert cases through EAB Navigate for the Academic Support – Tutoring Care Unit
• Participates in collection of data and assessment effort
• Assists in compiling usage reports and related statistical information
• Serves as liaison for college programs/departments in assigned area; acts as an information resource person for instructors and students; promotes services
• Serves on college committees and participates in interdepartmental activities
• Assists in the creation and development of informational pamphlets, handouts, forms, and appropriate study aids

• Troubleshoots, tracks, and resolves problems; performs preventive maintenance, minor repairs, researches warranty availability, and general support of library devices and equipment
• Assists with the reimaging process of laptops & Chromebooks; maintains and updates image as needed
• Processes new equipment as needed – setup, testing, troubleshooting
• Helps in maintaining equipment and identifying items due for replacement and assists with surplus process
• Assists with Library & Learning Resources equipment inventories
• Learns new software and keeps current with existing software upgrades
• Provides end-of-term maintenance and cleaning of computer systems
• Assists with workstation installation of software and hardware under the direction of Information Technology

• May recruit, interview, and hire prospective tutors, completes related paperwork
• Trains SCC tutors in use of appropriate tutoring methods and technologies
• Provides general supervision for student and part-time tutors, observes and evaluates performance, completes related paperwork (time sheets, schedule, etc.)
• Works with team to create schedules and update EAB Navigate
• Enforces college and department employment procedures, develops improvement plans, and terminates employees as necessary

• Tutors students on an individual and small group basis in-person or via Zoom
• Assists students and instructors with various software applications using computers and media equipment
• Promotes a positive learning environment by maintaining good rapport with students
• Completes assigned eTutoring hours, as needed

• Staffs public service desk by providing customer service to all Library patrons (in person, on the phone and via email)
• Keeps current on departmental and college-wide policies and procedures; Provides library and college directional/informational assistance
• Assists in the interpretation of library policies and explains rules
• Performs circulation functions in an automated environment for library materials, media software, and equipment
• Responds to complaints and inquiries; ascertains reason for problem
• Corrects library errors; refers patron to Access Services Manager or Lead when appropriate
• Handles financial transactions and credits accounts, updating Banner holds as needed

• May open/close facilities
• Provides general college and specific departmental information, advises students, employees, college partners, and public patrons of college policy, making referrals when necessary
• Performs all other job-related duties as assigned

• Embraces diversity and actively collaborates effectively with a variety of students, staff and the public from diverse cultural, social, economic and educational backgrounds
• Participates in recruitment and retention of students at an individual and institutional level in promotion of student success
• Embraces, understands and uses appropriate technology tools to accomplish job functions
• Provides high quality, effective service to internal and external customers through continuous improvement and adoption of lean office practices

CANDIDATE QUALIFICATIONS

Your application will be scored based on the minimum qualifications, core competencies, and preferred qualifications listed below. If you are unsure whether you meet all of the qualifications , we encourage you to apply and address through your application materials all of the relevant education, transferable skills, and related experience that makes you a great candidate for this position. The information provided on your application will be used to determine step placement upon hire. Please ensure you include all information on your application which you wish to be considered.

Minimum Qualifications:

Core Competencies:

• Moderate level of expertise using Microsoft Office Suite (including Excel and Word) and Google apps; Zoom and other remote meeting software; file management in a physical and electronic environment
• Knowledge of modern office or library environments, practices, tools, techniques, principles and technologies, including emerging technologies
• Ability to troubleshoot a variety of equipment and computer related problems including laptops, desktops, and Wi-Fi
• Effective decision making with adaptability and flexibility to work with diverse and competing demands
• Ability to work well in a team setting as well as independently; ability to work without direct supervision
• Ability to work efficiently and accurately; understand and carry out oral and written directions; follow, apply an explain instructions and/or guidelines
• Knowledge in effective customer service principles and practices
• Bicultural/multicultural skills sufficient to select appropriate behaviors, values and attitudes within different cultures during interactions with others

Preferred Qualifications:

• Demonstrated expertise in technology support and trouble-shooting, and minor repairs
• Demonstrated background in instructional principles
• One-year library or learning center experience
• Experience using an integrated library system
• Experience with College Reading and Learning Association (CRLA) tutor certification program
• Bilingual English/Spanish

ADDITIONAL INFORMATION

SCHEDULE & MODALITY

• This is a 100%, 12-month classified assignment of the B3 band and grade
• Please note: The college is currently undertaking a comprehensive classification and compensation study. No employee will lose base pay because of this study, however, classification titles and pay grades may change. The successful candidate will receive notice of all changes prior to implementation which is currently projected for the Summer of 2025.
• This position has a 6-month probationary period
• All positions at Chemeketa are required to be available for work onsite as requested by the college.
• Requires flexible work schedule to meet program needs, which may include evenings and/or weekends
• This position may require the use of your personal vehicle for transportation between campus locations
• If requested, requires the provision of official transcripts upon hire
• Employees must maintain Oregon, Washington or Idaho residency as a condition of employment.
• Successful applicants for designated positions must successfully pass a background inquiry, which may include criminal, driving, credit and full background checks. Only information relevant to the position will be considered. An individual with negative information on their background inquiry will not necessarily be denied employment.
• Providing false information will result in rejection of an application, employment offer or dismissal

PHYSICAL REQUIREMENTS

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary requirements are met.

VETERANS' PREFERENCE

Applicants are eligible to use Veterans' Preference when applying with Chemeketa Community College in accordance with ORS 408.225, 408.230 and 408.235; and OAR 105-040-0010 and 105-040-0015. Preference will be given only if the applicant meets the minimum criteria of the position and electronically attach the required documentation at the time of application.

For information regarding Veterans' Preference qualifications, visit http://www.oregonjobs.org/DAS/STJOBS/vetpoints.shtmlq

DOCUMENTS REQUIRED FOR VETERANS' PREFERENCE

• One of the following:
  • MEMBER COPY 4 of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) -OR-
  • Letter from the US Dept. of Veterans Affairs indicating receipt of a non-service connected pension -OR-
  • Certification that discharge or release from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate
• In addition to one of the above documents, Disabled Veterans must also submit one of the following:
  • A copy of their Veterans disability preference letter from the Department of Veterans Affairs -OR-
  • Certification that medical separation from active duty under honorable conditions will take place not later than 120 days after the submission of the certificate.

You can request copies of your military service record through the National Archives website at http://www.archives.gov/veterans/military-service-records/

• Please Note: As part of the first round of screening, the committee will conduct an anonymous review of the application materials and will not be able to view any personally identifiable information. Please be sure that your application is complete and thoroughly depicts how you meet the minimum qualifications, core competencies and preferred qualifications. Required documents must be provided at the time of application. Any applications which do not have the required documents attached will be considered incomplete. Incomplete applications will not be considered. Chemeketa makes employment decisions based solely on the candidate's demonstrated competencies as related to successful performance in the position.

LEGAL COMPLIANCE

Chemeketa Community College prohibits unlawful discrimination based on the following:

• Race
• Color
• Religion
• National Origin
• Sex
• Marital Status
• Disability
• Protected Veteran Status
• Age
• Gender
• Gender Identity/Expression
• Sexual Orientation
• Pregnancy
• Whistleblowing
• Genetic Information
• Domestic Abuse Victim
• Expunged Juvenile Record
• Injured Workers
• Protected Hairstyle (CROWN Act)
• Victims of Domestic Violence (Sexual Assault, Stalking, and/or Harassment)
• Political Affiliation or Belief
• Tobacco Use During Work Hours
• Or any other status protected by federal, state, or local law in any area, activity or operation of the College. The College also prohibits retaliation against an individual for engaging in activity protected under this policy, and interfering with the individual’s rights or privileges granted under federal, state or local laws.

Under College policies, equal opportunity for employment, admission, and participation in the College’s programs, services, and activities will be extended to all persons, and the College will promote equal opportunity and treatment through application of its policies and other College efforts designed for that purpose.

504/ADA Coordinator for Students

For concerns, inquiries or complaints regarding student disability accessibility and accommodations, please contact Karen Alexander, Director of Student Accessibility and Testing Services. Ph: 503.399.5276

Section 504/ADA Coordinator for Employees

For concerns, inquiries or complaints regarding employee disability accessibility and accommodations, please contact Patrick Proctor, Associate Vice President of Human Resources. Ph: 503.315.4586

Persons having questions or concerns about Title IX, which includes gender-based discrimination, sexual harassment, sexual violence, gender-based violence, and stalking, please contact the Title IX coordinator, Jon Mathis. Ph: 503.584.7323, Located at 4000 Lancaster Dr. NE, Salem, OR 97305, You can find additional information at http://go.chemeketa.edu/titleix.

All persons having questions or concerns related to Equal Employment Opportunity or Affirmative Action should contact the Affirmative Action Officer, Patrick Proctor, at 503.315.4586, 4000 Lancaster Dr. NE, Salem OR 97305.

Individuals may also contact the U.S. Department of Education, Office for Civil Rights (OCR), 810 3rd Avenue #750, Seattle, WA 98104, 206.607.1600.

To request this publication in an alternative format, please call 503.399.5192. For language access please call 503.315.4586 or email patrick.proctor@chemeketa.edu.

In addition to a rewarding and energizing career opportunity, Chemeketa offers a comprehensive benefits package to all salaried Chemeketa employees and eligible dependents. Benefits available to Chemeketa employee's include:

Core Benefits: Complete health insurance package, employer-paid group life insurance, Long term disability insurance, employee assistance programs

Voluntary Benefits: Voluntary life insurance, long term care insurance, AFLAC cancer insurance, flexible spending accounts.

Qualifying employees will receive contributions to the Public Employee's Retirement System (PERS) as well as the opportunity to enroll in optional 403(b) and 457(b) deferred compensation plans.

Additional perks of joining the Chemeketa team include tuition waiver for employees and their qualifying dependents, on-campus wellness activities, and generous leave policies.