What are the responsibilities and job description for the Regional Manager, NA Quality Systems position at Chemetall/BASF?
Where the Chemistry Happens:
The Regional Manager, NA Quality Management Systems will ensure the organization’s quality system requirements and objectives (current and future) are being met across the region. This includes, but is not limited to, quality system audits for current standards, implementation of new standards, as needed, and Non-conformance (NCM) process for US, CA, and MX
This individual will work with key stakeholders across the organization, in all departments, to improve the way quality requirements are being met, by such means as reducing complexities, implementing digital tools, introducing and utilizing effective KPIs
They will manage the quality personnel positioned at each Chemetall N.A. location (Jackson, MI / New Providence, NJ / Queretaro, MX)
The RM, NA QMS, will represent the region within the global Quality community and will report to the Head of Supply Chain & Operations, NA
Formula for success: You will…
- Completion of all work with a commitment & focus on following all aspects of the guiding principles of BASF Responsible Care
- Oversee QMS activities within the region
- Ensures Customer Complaint and the NCM process for NA is optimized and followed to meet quality and customer requirements
- Ensures organizational compliance to Quality System & SHE standards’ requirements (ISO 9001, 1400, 17025, RC, AS 9100 etc.)
- Reviews departmental KPIs regularly and takes action when KPI requirements are not being met
- Establishes QMS symmetry across NA laboratories
- Participates in audits of with the Regional Quality Team, as needed
- Works to gain new certifications (NADCAP, etc.)
- Ensures Document control within the region is harmonized
- Drives automation and digitalization to better meet QMS requirements.
- Manages, coaches, and develops direct reports
Ingredients for success: What we look for in you…
- Minimum of a Bachelors degree is required.
- Minimum of 8 years of experience working in an Industrial Chemical organization.
- Prior Management experience, including managing of remote employees.
- Experience working with colleagues outside the US (Canada / Mexico)
- Robust Organizational knowledge
- Aptitude for “Risk Based” decision making.
- Aptitude to reduce complexities and drive efficiencies.
- Strong understanding of LQMS. (Lab Quality Management System)
- Sufficient experience participating in lab and company, ISO audits.
- Sufficient experience in conducting internal and supplier audits.
- Internal auditor certifications (i.e., ISO 17025, IATF 16949, AS9100, etc.) preferred.
- Sufficient knowledge of statistical analysis techniques.
- Excellent communication skills, both verbal and written; ability to communicate effectively with outside parties. (MFG, Technical, customers, etc.)
- Business acumen.
- Proficient with Microsoft Office Programs. (Especially Excel)
- Travel requirement, 20%-30% overnight travel to New Providence, NJ and Queretaro, MX.
- Hybrid schedule, 3 days onsite at our Jackson, MI location and 2 days working remotely from home.
- Fluent in Spanish is preferred, not required.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.