Support Specialist, IT Field Services (Corpus Christi)

At Cheniere, we provide the world with safe, reliable energy. But more than that, we provide opportunities for our talented employees to impact their communities every day. Our diversity is key to our continued success and forges a path where our culture supports greater equity and inclusion—for our employees, customers and beyond.

POSITION OVERVIEW

The Support Specialist, IT Field Services will report to the Manager, IT Field Services and will be responsible for providing IT support for computer hardware, software, network and security systems at our Corpus Christi LNG Terminal (CCL) and surrounding locations.

RESPONSIBILITIES AND ESSENTIAL DUTIES

• Setup and maintain new and existing computer hardware and software, printers, and copiers.
• Supports local server room, server equipment and network equipment.
• Provide computer and software problem solving and training for end-users.
• Provide and maintain documentation on IT systems, network diagrams and configurations.
• Provide ticket resolution and implement changes to the environment using the IT Change Control Process.
• Deploy and support Cisco VOIP phones and mobile devices.
• Support Genetec security ACS and CCTV equipment.
• Manage and maintain user accounts in Active Directory.
• Deploy network switches to support client network connectivity at site.
• Manage and deploy two-way radio communications systems.
• Setup, maintain and troubleshoot audio visual and conferencing systems.

KNOWLEDGE

• Good understanding of Microsoft Windows and Microsoft Office products. 
• Windows System Administration. 
• Understanding of Windows Active Directory Administration.
• Familiarity with Cisco network switch and router configuration including TCP/IP fundamentals.
• Experience with structured cabling concepts.
• Experience with server hardware installation and maintenance.
• Service desk ticketing systems.
• Xerox copiers and HP printer support.
• Antivirus and malware detection and removal.
• Audio Visual systems including projectors, televisions, phones, and conferencing services.
• Two-way radio support and public-address systems fundamentals. 

QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS)

• Education and Certifications:  Bachelor’s degree in computer science or related field is preferred. Equivalent combination of education, training and experience will be considered. 
• Experience:  Minimum of three (3) years of applicable IT experience. 
• Skills:
  • Excellent customer service and communication skills.
  • Desire to learn new skills. High degree of motivation.
  • Strong problem-solving skills.
  • Ability to work in a high-pressure environment.
  • Ability to work outside of normal workdays and standard office hours.

DIRECT REPORTS

None

FREEDOM TO ACT

Must be able to work with minimal supervision.

WORK CONDITIONS

• Job is performed primarily in a typical office environment, but is subject to time pressures and constraints, and is also dependent on input from others.
• Often exposed to stressful situations.
• Subject to drug and alcohol testing, per applicable federal regulations.
• Ability to work outside normal workdays and standard office hours.
• Job will require lifting of up to 50lbs and crawling under desks.
• Must maintain a Transportation Worker Identification Credential (TWIC) card in good standing status. 

ADA JOB REQUIREMENTS

Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical, mental or emotional disability.

EQUAL EMPLOYMENT OPPORTUNITY

Cheniere Energy is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.