Front Office Sales Coordinator - Cosmetic Surgery Office

Chernoff Cosmetic Surgery, an established and thriving practice, is seeking a motivated, detail oriented, hard-working full-time Front Office Sales Coordinator. The starting pay range for this position ranges from $24-$28/hour based on experience. In addition to hourly pay, after training, this position offers a monthly and annual bonus based on sales achievement and performance. The hours of this position are Monday – Friday 9:00 AM to 5:30 PM. Two or more later days per month may be required.

Our Front Office Sales Coordinator is responsible for managing incoming phone calls and web inquires educating patients on procedures, treatments, promotions, and the credentials of our providers. Our Front Office Sales Coordinator must be extremely organized, professional, motivated, goal orientated, team focused, have a positive “can-do” attitude. Professional growth opportunities for this position include, Front Office Supervisor, Surgical Consultant, and Senior Surgical Consultant.

Responsibilities:

• Manage inbound phone calls from new and existing patients interested in learning about our services and promotions.
• Make outbound phone calls, send emails, and text messages to patients about promotions or treatments/services following our sales, phone, scheduling, and office protocols.
• Educate patients on the products, treatments, and procedures offered while building rapport with patients.
• Schedule appointments following our appointment scheduling protocols to ensure no overlap in instrumentation/devices needed for specific procedures.
• Check out patients ensuring all invoices are accurate and no items have been missed.
• Manage the waiting room to ensure our patients have the best experience at our office.
• Monitor wait times and inform providers if a patient has concerns about a long wait or any other potential issue.
• Bring patients to appropriate room coordinating with the doctors, nurses, and patient coordinator.
• Anticipate and overcome problems and/or schedule issues.
• Prepare charts for upcoming days researching patients’ pre-paid treatments can be understood by providers and to ensure accuracy during check out. Ensure consents are included for treatments performed.
• Ensure HIPPA is followed during phone and in person patient discussions.

Requirements:

• Three or more years of sales experience with excellent sales and customer service skills.
• Strong work ethic, team focused, positive attitude, ability to multi-task, problem solve, and thrive in fast-paced goal driven environment.
• Able to work in person at our office M-F, 9AM to 5:30 PM. This is not a remote position.
• Detail oriented, strong listening skills, and ability to build relationships.
• Strong written, verbal communication, and organization skills.
• The ability to work on multiple projects simultaneously.
• Enjoys completing repetitive tasks such as following up with sales inquiries and documentation required by our sales and office protocols.
• Dedicated and willing to go above and beyond job expectations.
• The ability to quickly learn the services offered by our practice and our Patient Management system.
• Follow office protocols with patient management software program and overall office protocols.
• Use Microsoft Office Outlook/Email
• Talk clearly and articulate words for extended periods of time at a volume level that can be easily heard over the phone or in person. Perceive sounds at normal speaking levels and receive detailed information through oral communication. Sit or stand approximately 50% of the time. Complete repetitive motions with hands (typing) and wrist movements. Ability to view and understand information written in a patient’s medical chart.

Pay Structure and Benefits:

• Base pay and bonuses, will discuss during interview process.
• Paid vacation, holiday’s, medical benefits, and other perks provided after probation period per company policy.
• Positive work environment working directly with the doctor and staff.
• Hours are Monday – Friday, 9:00 AM to 5:30 PM. A few later days may be needed based on patient consultation scheduling.

Please submit a resume and brief cover letter about what interests you in the position.

About Chernoff Cosmetic Surgery

Dr. Chernoff is a triple board-certified facial plastic and reconstructive surgeon. He has brought state-of-the-art procedures and exceptional patient care to California for over 25 years. Our center offers all surgical, non-surgical, laser, and injectable cosmetic treatments. Chernoff Cosmetic Surgery is among the largest and experienced laser and injection centers in the United States. Additionally, our practice is dedicated to conducting investigational and clinical research with multiple projects that include, surgical and non-surgical aesthetics.

Background Check
Must be willing to agree to a background check to be considered for employment.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Ability to Commute:

• Santa Rosa, CA 95403 (Required)

Work Location: In person

Salary : $24 - $28