Receptionist

Job Summary
Agency: Community Development Agency (Operations Division)

Department: Engineering

FLSA Status: Non-Exempt

JOB SUMMARY

The Receptionist is responsible for greeting and assisting customers visiting the Bluffs Administrative Building. Directs customers to the appropriate destination and/or county departments. Provides customer service with duties including effectively answering and directing phone calls to the correct staff member/department, notifying departments of visitor arrivals, receiving deliveries, sorting/managing inter-office and external mail and performing other clerical duties as needed. The receptionist needs to deliver exceptional customer service and provide an overall welcoming environment.

ESSENTIAL JOB FUNCTIONS

• Greets incoming visitors and notifies employees of visitor arrival or directs visitor to the proper department.

• Strong attendance history of punctuality.

• Determines nature of inquiries and provides routine information regarding County functions and operations.

• Answers and forwards calls to proper agency or employee.

• Accepts delivery of packages and notifies recipient for package pick-up.

• Oversees the delivery and distribution of inter-office mail which includes daily travel using a county vehicle to the Justice Center to deliver and retrieve inter-office mail.

• Performs routine clerical work and other job duties as assigned.

• Coordinates with the Conference Center on events and deliveries.

• Coordinates with Property Management to receive deliveries.

RECEPTIONIST Page 2 of 4

Updated: 10/2024

QUALIFICATIONS

Education and Experience:

High school diploma or equivalent, and one (1) year of experience in general office work.

Any combination of education, training, and experience that provides the required knowledge and skills is acceptable.

Qualifications:

• This position requires a person who can deal with the public effectively in a professional manner.

• Successful candidate should be professional, neat and well groomed, reflecting a positive image of the county.

• Ability to pay close attention to detail and be flexible in a fast-paced environment.

• Able to work independently showing initiative, while seeking guidance when needed.

• Ability work with a team.

• Comfortable multitasking and prioritizing tasks.

• Time management skills to ensure tasks are completed in a timely manner.

• Possess strong organizational skills and proficient technology skills.

• Excellent communication skills, both written and verbal.

• Strong conflict de-escalation skills to deal with upset guests.

• Interpersonal skills to create a pleasant experience for all customers, being personable and attentive.

Knowledge, Skills, and Abilities:

• Ability to communicate and interact with the public in a professional and courteous manner.

• Ability to remain composed and pleasant in handling a high volume of telephone calls and/or visitors.

• Skills in professional and clear communication, both verbal and written.

• Knowledge of Microsoft Office to include Outlook, Word and Excel.

• Ability to explain routine information, procedures, and policies to the public.

• Ability to operate multi-line telephone and other standard office equipment.

• Ability to speak with a clear and well-modulated voice.

• Ability to read and comprehend routine instructions, correspondence, and memos.

• Ability to apply understanding to carry out detailed and routine instruction.

• Ability to maintain a responsible work ethic with good attendance and punctuality.

RECEPTIONIST Page 3 of 4

Updated: 10/2024

PHYSICAL DEMANDS

Physical:

• Primary functions require sufficient physical ability and mobility to work in an office setting and operate office equipment.

• Continuous sitting and upward and downward flexion of neck.

• Fine finger dexterity and light to moderate finger pressure to manipulate keyboard, equipment controls, and office equipment.

• Pinch grasp to manipulate writing utensils.

• Frequent side-to-side turning of neck, walking, standing, bending, stooping, pushing/pulling, and twisting at waist.

• Moderate wrist torque to twist equipment knobs and dials.

• Occasional squatting, kneeling, and reaching above and at shoulder height.

• Lifting objects weighing 20-35 lbs. from below waist to above shoulders and transporting distances up to 50 feet.

Vision:

• See in the normal visual range with or without correction.

• Vision sufficient to read computer screens and printed documents and to operate equipment.

Hearing:

• Sufficient clarity of speech and hearing abilities that would permit effective communication with or without correction.

WORK ENVIRONMENT

Work is performed in a relatively safe, and secure work environment.

OTHER REQUIREMENTS

Valid Georgia Driver’s License and a satisfactory Motor Vehicle Record (MVR).

Required to work in office 8:00 am to 5:00 pm with one (1) hour lunch.

Job Type: Full-time

Pay: $37,577.00 - $44,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Canton, GA 30114 (Required)

Ability to Relocate:

• Canton, GA 30114: Relocate before starting work (Required)

Work Location: In person

Salary : $37,577 - $44,000