What are the responsibilities and job description for the Human Service Case Manager -Bilingual Spanish/ English position at Cherokee Federal?
Human Service Case Manager - Spanish / English - Bilingual
SUMMARY
Responsible for the frontline of all case management support team members for refugee resettlement and integration support for ongoing and collaborative efforts by federal, state, and local governments, NGOs, non-profits, resettlement agencies, and community organizations.
Essential Duties and Responsibilities:
Includes the following:
- Responsible for the direct management of individual refugee cases and timely delivery of core services, and consistent documentation of services to each refugee family assignment.
- Provides on-going consolation and assistance to resettlement partner staff.
- Assist in securing suitable/affordable housing and coordinate the delivery of furniture/supplies to newly arriving refugee families.
- Ability to conduct a home visit and, when necessary, transport and accompany clients to assist in their access to different government and community services.
- Coordinate initial services for arriving refugees and develop individual service plans. Continue to assess individual and household needs according to program guidelines throughout the service period.
- Collaborate with local health departments, social services offices, mental health providers, school systems and other services providers to ensure required services deliveries to refugees.
- Ensures language and cultural competency, mental health and social services in support of program.
- Performs other job-related duties as assigned.
Education and Experience:
Bachelor’s Degree in social work, counseling, or related fields with no less than 2 years of professional experience providing case management services, including refugee resettlement, immigrant support, and or non-profit operations.
Knowledge, Skills and Abilities:
- Bilingual (English/Spanish) communication skills are required.
- Ability to communicate clearly and effectively via oral and written means.
- Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.
- Ability to communicate clearly and effectively via oral and written means.
- Ability to present a positive demeanor to individuals, their families, staff, supportive services personnel, and the general public.
- Ability to remain calm during difficult circumstances and emergencies.
- Able to effectively manage significant documentation.
- Advanced knowledge of case management services and community resources; Federal, state, tribal and territorial disaster assistance programs, housing & utility assistance and disability benefits.
- Proficient in utilizing Outlook, Word and Excel; PowerPoint, Access, Visio.
- The ability to successfully pass a drug screen and a federal background check is mandatory.
Work Environment:
Work is performed primarily in a climate-controlled office environment and outside in possible extreme conditions. Travel is required to site up to 100% of the time if not local to area.
Company Information:
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions. We work around the globe to help solve issues in national security and intelligence, information technology, health solutions, DoD logistics and humanitarian relief. Our businesses serve the Cherokee Nation tribe, where 100% of our profits support building a brighter future for tribal citizens.
Legal Disclaimer:
Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.
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Job Type: Full-time
Pay: $33.95 - $34.95 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person
Salary : $34 - $35
