What are the responsibilities and job description for the Front Desk Agent position at Cherokee Inn?
Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.
Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, room changes, and other requests
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns in a professional manner
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Experience:
- Previous experience in a front desk or customer service role preferred
- Knowledge of hotel operations and procedures is an asset
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Bilingual skills (English/Spanish) are a plus
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including evenings, weekends, and holidays
If you are looking for an opportunity to work in the hospitality industry and provide exceptional guest service, we invite you to apply for the position of Front Desk Agent. Join our team and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Every weekend
- Morning shift
Ability to Relocate:
- Cherokee, NC 28719: Relocate before starting work (Required)
Work Location: In person
Salary : $12