Description

Lake Junaluska Mission Statement:

To be a place of Christian hospitality where lives are transformed through renewal of soul, mind and body.

Essential Functions:

• Provide all services required by Assembly guests as pertains to the lodging department and facilitate those needs concerning other departments.

• Provide assistance to all guests who are registered and registering at Lake Junaluska properties.

• Regularly create reservations over the phone or with a guest present at the front desk.

• Must be honest, reliable and prompt in assisting guests through daily contact.

• Regularly maintain and monitor guest accounts, handle all system functions concerning lodging guests and groups, handle all guests billing and other related business for correct accounting purposes.

• Facilitate all front desk and retail interactions hospitably, accurately, and efficiently.

• Perform other duties and responsibilities as assigned and required.

• Comply with all safety policies, practices and procedures. Report all unsafe activities to the supervisor.

Qualifications

Knowledge, Skills and Abilities

• High school graduate with experience working with the public; some experience in related fields.

• Ability to read and comprehend simple instructions, short correspondence, and policies. Ability to write simple correspondence.  

• Math Skills: Ability to add, subtract, multiply and divide in all units. 

• Cash Handling Skills: The ability to properly collect, disperse and reconcile cash on a regular basis. All cash handling must be meticulously executed without error.

• Routine duties are performed with minimal supervision; standard practices or procedures allow for agents to be prepared to perform routine work alone; occasional check of work while in progress; work is reviewed upon completion.

• Communication Skills: Must exhibit excellent communication and customer service skills. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Organization Skills:  Able to prioritize tasks, organize daily activity and to be able to multi-task projects/tasks.  Able to allocate time efficiently.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or routine.  Ability to deal with problems that may arise in the workplace. 

• Computer Skills: Intermediate personal computer skills, including email, routine database activity and word processing.  Ability to learn specific software used for the front desk area.

Working Conditions

• Well-lighted, heated and/or air-conditioned, indoor setting with adequate ventilation.

• Light physical activity performing non-strenuous daily activities of an administrative nature.

• Must have adequate vision to carry out daily activities.

• Physical Demands in the workplace include but are not limited to regularly moving around property, standing (occasionally for prolonged periods of time), kneeling, talking to and hearing staff and customer requests, and the ability to lift or carry or otherwise move and position objects weighing up to 20 pounds.

• Moderate noise environment (examples: business office with computers and printers, light traffic, and crowded room conversations)

• Must be willing to work a flexible schedule to include days, nights, weekends, holidays and overtime as required.

Lake Junaluska is an Equal Opportunity Employer