What are the responsibilities and job description for the FRONT DESK AGENT - FT position at SoHum Mountain Healing Resort?

Job Description

Description : Company Statement

Ayurprana is an innovative young company founded on the belief that Ayurveda and ancient healing wisdom have the power to transform lives. Under the guidance of Vasant Lad, BAM&S, MASc, Ayurprana offers health coaching, interactive webinars, and impactful online educational courses to help people live optimally. Ayurprana is now opening a facility called So-Hum Mountain Healing Resort, that will help facilitate healing at all levels for an individual to release body work, detox panchakarma therapies, and educational class (yoga, breath work, meditation, nutrition, etc…) to help support an individual in his / her healing process.

Nestled in the heart of the Blue Ridge Mountains, Sohum Mountain Healing is a space where nature and ancient wisdom come together to create transformational experiences. We offer healing experiences that promise to rejuvenate the mind, body, and spirit. Guest can spend their days immersed in the timeless wisdom of Ayurveda and Yoga to allow themselves a space to reflect, heal, and awaken to a greater sense of Self.

Position Statement

The Guest Service Agent is a key team member and essential for the successful operation and administration of the Front Office. The Guest Service Agent must focus on providing exceptional customer satisfaction by continually ensuring the touch points of the retreat center are properly executed at all times. All retreat center operations must be executed at the highest level of professionalism and courtesy. The Guest Service Agent must drive results through effective completion of the shift checklist and following through on all requests. The Guest Service Agent must ensure that our associates and our clients are treated with the utmost respect at all times since they are the key to our success.

Responsibilities - (not limited to)

Promptly answer phone and use a clear and concise voice when speaking
Coordinate all treatments and activities for the clients
Greet clients immediately with a friendly and sincere welcome
Respond with appropriate action to client’s requests and provide accurate information
Field client complaints and fully research to find the most effective solutions and negotiate results
Actively involved in Guest Services to inspire client’s loyalty
Ensure that the front desk and lobby area are clean and well maintained
Fully complete daily checklist
Interact positively with clients and take action to resolve issues to maintain high client satisfaction
Maintain organization
Make all guests and clients feel taken care of
Perform functions using a variety of tech programs
Participate in the Center’s required daily and weekly meetings with enthusiasm and commitment to success
Utilize tact and diplomacy to defuse anger and collect accurate information to resolve conflicts
Must comply with security controls for cash and shift drops
Review pass-on log and security log for issues which need action
Must wear only approved uniforms including nametag at all times
Must maintain a safe working environment through ongoing compliance of safety guidelines
Ensure understanding and execution of emergency procedures
Perform other tasks that are deemed necessary to the success of the retreat center and the associates
Assist in other departments as necessary

Qualifications

Foster the Company culture

Passion and commitment to the business at an ownership level

Ensure compliance with business standards and procedures

Maintain effective and open communication

Professional and concise written and verbal communication skills

Foster teamwork

Comply with attendance rules and be available to work on a regular basis

Must possess high energy, professionalism and confidence every day and in every way

Must be able to conduct daily business with integrity and be ethical at all times

Be highly motivated and enthusiastic

Ability to stand and move throughout front office and continuously perform job functions

Ability to access and accurately input computer information

Must be capable to successfully prioritize, delegate, organize and multi-task

Ability to effectively display a high level of patience with clients in highly charged times

Requirements :

Physical Requirements - (not limited to)

Must be able to lift, push, pull, and carry up to 50 lbs.

Must be able to stand, stoop, bend, crawl, reach above and below shoulders, repetitive arm and wrist use, climb ladders and stairs, and walk on uneven surfaces.

Must be able to recognize, register, and respond visually to color and depth perception.

Must be able to communicate verbally and in writing.

Must be able to work indoor, outdoor, in extreme heat and cold.

Must be able to work around moderate noise level.

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FRONT DESK AGENT - FT

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