What are the responsibilities and job description for the Cage Player Services Supervisor position at Cherokee Nation Entertainment?
Cherokee Casino Tahlequah is seeking a Cage Player Services Supervisor to be responsible for leading and managing the Cage and Player Services departments, ensuring smooth operations, and achieving department goals. This position requires a strong understanding of casino operations, including cash handling, customer service, and regulatory compliance.
- Supervise and direct the work of Cage and Player Services staff, including scheduling, training, and performance evaluations.
- Ensure compliance with all applicable regulations, including Title 31, and company policies.
- Resolve guest complaints and disputes effectively.
- Implement and oversee the casino's rewards program.
- Compile and analyze daily, weekly, and monthly reports.
- Oversee ATM and kiosk operations, including cash balances and reconciliations.
- Verify funds and complete shift closeout procedures.
- Ensure accurate and timely processing of all financial transactions.
- Coordinate and audit operational and promotional inventory.
- Maintain a positive and professional work environment for staff and guests.
- Ensure the integrity and confidentiality of all guest information.
- High School Diploma or GED.
- 1-3 years of experience in cash handling, customer service, and/or casino operations.
- Supervisory experience preferred.
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service and problem-solving skills.
- Strong organizational and time-management skills.
- Proficiency in Microsoft Office Suite.
- Knowledge of casino gaming operations and regulations.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and often demanding environment.
- Ability to work varied shifts, including weekends and holidays.
- Ability to lift and carry objects up to 50 pounds.
- Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
- Ability to obtain and maintain licensing by the appropriate gaming authority.
For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality.
Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home.
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
- Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
- Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
- Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
- Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
