What are the responsibilities and job description for the Guest Service Agent position at Cherokee Nation Entertainment?
Cherokee Nation Entertainment is hiring a part-time Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries.
- Answer incoming calls from guests promptly and courteously.
- Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
- Provide information on CNE properties, amenities, and promotions.
- Fulfill guest requests for reservations and tickets accurately and efficiently.
- Utilize and update operating systems to maintain accurate records.
- Promote the One Star Rewards program and its benefits to guests.
- Provide information on website and phone app navigation.
- Maintain a positive and professional attitude at all times.
- High School Diploma or GED.
- 6 months of experience in a customer service role, preferably within the gaming or hospitality industry.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong phone etiquette and active listening skills.
- Working knowledge of hotel and casino operations.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced and often demanding environment.
- Flexibility to work varied shifts, including weekends and holidays.
- Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.
- Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
- Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
- Work-Life Balance: Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
- And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .
Immerse Yourself in World-Class Hospitality with Cherokee Nation Entertainment
Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country . As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.
Step into a world of possibilities:
- Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
- Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
- Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic.
- Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home . We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.
Company:Cherokee Nation Entertainment
