Director Compensation and Team Member Services

The Director of Compensation and Team Member Services will develop and deliver effective compensation programs to ensure the effective recruitment, retention, and motivation of a qualified workforce. Lead the HR Response call center team, responsible for delivering excellent customer service related to benefits and similar inquiries by team members.

Responsibilities

• Supervise/Manage a department and have authority over hiring/firing/performance decisions.
• Provides thought leadership, strategic direction, integration, and tactical/operational management of the company's compensation program
• Leads and coordinates development, review, and administration of base salary programs (i.e., job analysis, job evaluation, merit, promotions and salary structures)
• Directs the process of collecting and analyzing market-based compensation information; recommend changes/modifications to align with strategic objectives
• Partners with colleagues to communicate compensation as part of Total Rewards and how employees' performance can influence business outcomes
• Evaluates the effectiveness of existing policies, guidelines, architecture/structure and procedures; improve as necessary
• Provides subject matter expertise and guidance to other members of the HR team and company leadership
• Researches and analyzes market and industry trends as well as best practices, and recommend applicability to organization
• Ensures compliance with legal and regulatory requirements
• Manages the compensation and HR Response departments budgets
• Selects, organizes, coaches, and develops staff members to function as a team and to perform at a high level in providing services that add value in an effective and efficient manner
• Manages vendor relationships as they relate to compensation planning
• Ensure excellent support and customer service of the HR Response team to coworkers and human resources
• Responsible for ongoing improvement of HR Response processes and service delivery
• Performs other job-related duties as assigned.
  
  

Qualifications

• Bachelor's degree required together with 8-10 years of experience administering base compensation programs, or an equivalent combination of education and experience.
• Minimum 5 years of leadership experience in a fast-paced, diverse work environment.
• Experience with job evaluation, market pricing methods, salary survey techniques, merit pay processes, and performance evaluation methods.
• Certified Compensation Professional designation preferred.
• Excellent analytical abilities, accuracy, and attention to detail.
• Proven leadership/managerial skills along with organizational and project management skills.
• Ability to be flexible and proactive problem solver adept at achieving results in a collaborative environment.
• Excellent communication and interpersonal skills and strong service orientation. Must be able to coach and influence others at all levels of the organization.
• Ability to draft policies and guidelines.
• Demonstrated working knowledge of the legal, financial, economic, and tax issues that impact compensation.
• Knowledge of all compliance matters including regulatory/legislative as they relate to compensation.
• Ability to ensure best practices in the area of customer service delivery to internal customers.
• Must have advanced Excel skills.
• Must have high degree of integrity and maintaining confidentiality.