What are the responsibilities and job description for the Patient Access Representative-Float position at Cherokee Regional Medical Center?
Patient Access Representative-Hospital Float
Reports to: Patient Access Manager
Position Summary
Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.
ANTICIPATED SCHEDULE: Typically 40 hours a week Monday-Friday, variety of nights and weekend could be required.
Reports to: Patient Access Manager
Position Summary
Provide great customer service with a friendly, helpful disposition for all people entering Cherokee Regional Medical Center. Efficiently and accurately collect demographic and financial information from all patients following appropriate regulatory guidelines. Obtain the appropriate signatures from registered patients and provide them with the required information regarding their rights and responsibilities, financial assistance and other regulated information.
ANTICIPATED SCHEDULE: Typically 40 hours a week Monday-Friday, variety of nights and weekend could be required.
- Required: High school graduation or equivalent
- N/A
- Preferred: Experience in a medical office
- Knowledge of office practices.
- Skill in the operation of office equipment including, but not limited to, phones, fax machines and computers
- Ability to type and complete data entry in an electronic health record with high attention to detail and minimal errors.
- Ability to multitask.
- Ability to problem-solve.
- Ability to communicate and interact effectively with members of the public providing excellent Customer Service
- Ability to adapt to flexible work schedules and frequent interruptions
- Ability to work in any clinic location
- Ability to work successfully as a member of a team and independently with minimal supervision.
- Ability to work evenings and Saturdays as needed.
