What are the responsibilities and job description for the Assistant Retail Store Manager position at Cherry Republic?
Position: Assistant Retail Store Manager
Location: Traverse City, MI
Summary of Position:
To provide overall support to the Retail Store Manager.
Summary of Duties: As with any job, other duties may be assigned as appropriate.
Location: Traverse City, MI
Summary of Position:
To provide overall support to the Retail Store Manager.
Summary of Duties: As with any job, other duties may be assigned as appropriate.
- Assists with the training of staff by reviewing and revising orientation to products and sales training materials; assists with delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
- Assists with the management of staff, including but not limited to scheduling, performance feedback, and onboarding.
- Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
- Promotes sales by demonstrating merchandise and products to customers.
- Provides information; identifying and investigating customer complaints and service suggestions.
- Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
- Processes inventory orders in our ERP system, Acumatica and submits orders to vendors for other internal use products.
- Executes required maintenance in the retail store, including general cleanliness of the retail floor and all equipment behind the counter.
- Attends weekly L10 meetings.
- Embodies of Cherry Republic core values and enforces the Proven Process as it relates to customer service.
- Supports the property as needed depending on the season (raking, shoveling, sweeping, operating equipment).
- Serves as lead person for retail staff when Retail Manager is not available.
- Contributes to team effort by accomplishing related results as needed.
- Maintains store organization for efficient opening and closing.
Skills You Need
- Excellent communicator
- Highly organized
- Ability to sell to a customer’s needs
- Able to delegate and support those executing the work
- Collaboration with a diverse group of employees
- Ability to anticipate the needs of the store and use liberty to take action
- Positive attitude
Qualifications for Your Job
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability you are required to possess. Reasonable accommodations may be made, should you have a disability, to allow you to perform the essential functions.
To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability you are required to possess. Reasonable accommodations may be made, should you have a disability, to allow you to perform the essential functions.
- Educational Requirements: Associate or bachelor’s degree from a two year/ four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.
- Mathematical Skills: Ability to calculate figures and amounts such as cost of good sold, appropriate product price mark-ups proportions, percentages. Ability to apply concepts of basic algebra and make change.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete
- variables in situations where only limited standardization exists. Ability to communicate
- issues accurately and thoroughly to customers and staff.
- Computer Skills: To perform this job successfully, you should have knowledge of Microsoft Office, mail order software, and other POS (Point of Sale) software.
- Physical Skills: Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when working the POS system; cashiering. Frequently lifting 50 lbs or more throughout an 8 hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).
Other Things You Should Know
Sure, listed here are the important parts of your job. But more important, you are here to think, to use your judgment, to always act in the best interest of the company. The “Ultimate Expectation” is as follows: Always do what most needs to be done without waiting to be asked. If you are acting in the company’s best interest and in accordance with core values and policies, you have permission to act in our mutual best interests.
