What are the responsibilities and job description for the Ice Cream Scooper position at Cherry Republic?
Job Title: Ice Cream Scooper
Location: Glen Arbor, MI
Location: Glen Arbor, MI
We are accepting applications for our summer 2025 season which runs from June through September in Glen Arbor, MI.
Summary of Position:
Cherry Republic’s Ice Cream Scooper helps to provide a quality customer service experience by assisting customers and providing overall support to Public House Staff. This person will work from the Ice Cream Container serving various flavors of ice cream and shakes to customers during the summer. We are looking for individuals ages 14 or older to fill this position.
Essential Duties and Responsibilities:
Cherry Republic’s Ice Cream Scooper helps to provide a quality customer service experience by assisting customers and providing overall support to Public House Staff. This person will work from the Ice Cream Container serving various flavors of ice cream and shakes to customers during the summer. We are looking for individuals ages 14 or older to fill this position.
Essential Duties and Responsibilities:
- Greet all customers in a friendly and welcoming manner.
- Fulfill customer requests with ice cream purchases.
- Prep and serve all offered ice cream dishes, including scoops, sundaes, and milkshakes.
- Record customer orders into the POS System.
- Identify customer issues/complaints and take necessary steps to correct them.
- Perform returns and special transactions through the POS System.
- Keep the ice cream cooler stocked with all necessary items.
- Clean and organize the ice cream container when necessary to maintain a clean and healthy environment.
- Maintain and clean the ice cream cooler to keep frost levels down and eliminate cross-contamination.
- Assist assigned maintenance staff with outdoor cleaning if necessary.
- Notify management of all customer and POS System issues.
- Perform other related duties as requested.
Skills You Need:
- Speaking to customers and coworkers to convey information.
- Able to productively manage one’s own time.
- Coordinating actions with those of one’s coworkers.
- Active listening and thoughtful responsiveness
- Evaluating the details and using proper information to make good quality decisions with regard to team members, customers, and management.
- Being able to be on one’s feet for long periods of time.
- Able to lift and handle at least 30 pounds
- Self-motivated, multi-tasker, and detail-oriented.
Supervisory Responsibilities:
The Ice Cream Scooper reports to the Public House Manager and has no supervisory responsibilities.
Qualifications for Your Job: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability you are required to possess.
- Language Skills - Ability to read. Ability to effectively present information and respond to questions from groups of clients, customers, managers, and the general public.
- Computer Skills – To perform this job successfully, you should have knowledge of our POS system and Microsoft and Google platforms.
- Reasoning Ability – Ability to communicate accurately, timely, and thoroughly to customers and staff.
- Physical Requirements - Ability to be on foot for long periods of time standing and walking in the ice cream container with the stamina to stand stationary when using the POS system. Frequently lifting 25 lbs or more throughout a 6 hour shift. Must be able to reach, bend, and crouch. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).
Your Work Environment:
The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability, the company may make reasonable accommodations to allow you to perform the essential functions. Should be able to lift up to 25 lbs and stand for long periods of time.
The work environment characteristics described here are representative of those you would encounter while performing the essential functions of this job. Should you have a disability, the company may make reasonable accommodations to allow you to perform the essential functions. Should be able to lift up to 25 lbs and stand for long periods of time.
