Director of Operations

Director of Operations

The Director of Operations will work closely with The Chesapeake Center’s CEO and Director-level managers. We are seeking an experienced manager with a broad range of experience and skills to join our management team. Pay is generous and commensurate with experience. Our employees tell us that we are the best place they have ever worked. We pay well. We are flexible and family friendly, and are a well-organized, collaborative, non-hierarchical organization. The job provides a flexible hybrid work model, in office three days a week, at home two days a week.

The Director of Operations Responsibilities will include, but are not limited to:

Business Development / Expansion:

· Collaborate with the CEO and Director-level managers in the development of strategic plans for operational development.

· Support the CEO in the growth of the center in terms of screening, hiring, and onboarding professional and administrative staff.

Financial Oversight:

· Create and manage financial reports.

· Analyze data and monitor trends to improve profitability, in collaboration with our bookkeeper and accountant.

· Supervise the billing team and resolve any systemic billing or insurance reimbursement issues.

· Review monthly financial statements and data with the CEO and bookkeeper.

· Generate commission reports for clinicians and assist in the bi-monthly payroll cycle.

· Prepare and control operational budgets.

· Pay monthly bills for services and supplies.

· Communicate with clients to resolve any customer financial complaints.

Operations Management:

· Ensure clinician licensure, liability insurance, Medicare opt out forms, and employee contracts are up-to-date.

· Ensure that center practices are compliant with HIPAA regulations and PCI financial practices.

· Negotiate and finalize all lease agreements and software/service contracts in consultation with the CEO.

· Help write, implement and monitor office policies and procedures.

· Oversee the daily operations of the Bethesda facility.

· Communicate with building management to ensure all facilities are clean, safe, and maintained.

· Provide IT Support and troubleshooting to other staff members.

Human Resources:

· Train and supervise administrative employees to ensure quality control, efficiency of systems, compliance with established procedures and highest quality customer service.

· Create and maintain administrative and clinical manuals and ensure staff compliance to the center’s policies and procedures.

· Assist the CEO with recruitment, training, and onboarding of new clinical staff.

· Work with our entire clinical team, encouraging their ideas, responding to their individual needs as they arise, and mentoring and guiding younger staff in career growth and development.

· Work with administrative employees to help them to identify and develop higher level skills that will benefit the Center and that will benefit them in any future employment.

· Collaborate with the CEO and Director-level managers on staff performance evaluations.

· Ensure employee satisfaction and resolve any HR issues.

· Oversee the monitoring of clinical notes in our EMR on a monthly basis and report to the CEO any problems

*Director-level managers will have assigned rotating responsibility for any and all urgent issues, either clinical or administrative, during and after office hours.

Our Ideal Candidate

Our ideal candidate has a background in healthcare administration, an engaging personality, an ability to work collaboratively with a range of different personalities, and a positive, problem-solving approach to a broad range of issues. This role requires a high degree of technical proficiency as we work in an entirely digital, fast-paced environment. Our ideal candidate is committed to the fulfillment of their role and, when necessary, is willing and able to work overtime to resolve issues that occur outside of normal working hours. Our ideal Director of Operations is a clear communicator, able to set a standard of hard work, ethical behavior, and genuine support for both staff and clients. This is a job for someone that is efficient, well-organized and comfortable multi-tasking. The right candidate desires a long-term commitment to our clinic and is motivated to grow professionally into a role of increasing responsibility. Competitive salary commensurate with experience.

Minimum Qualifications:

· Bachelor’s degree in a relevant field

· 5 years of experience working in an upper-level management or director position

· Experience solving HR issues across teams

· Proficiency in Microsoft Office, particularly creating, formatting, and optimizing reports in Microsoft Excel

· Fast processing and typing speed

· Ability to multitask and prioritize responsibilities

· Demonstrated ability to respond to problems in a diplomatic, constructive fashion and capable of working comfortably with all levels of staff

· Excellent written and verbal skills

· Ability to analyze problems and articulate solutions

· EMR experience a plus

Why The Chesapeake Center?

We are a long-established, highly regarded private mental health clinic. Our founder is known internationally for her expertise in ADHD. Our multi-disciplinary team of clinicians includes psychiatrists, a psychiatric nurse practitioner, a developmental pediatrician, therapists, psychologists, neuropsychologists, and coaches. Our administrative team is highly trained and experienced. Our center is committed to providing the highest quality of care. We are an interesting and interactive place to work. It is of great importance to us that our staff feels engaged, feels heard and feels supported in their work. We are family-friendly and committed to developing the knowledge and skills of our staff and to our staff in their career development.

Benefits:

· Health insurance with vision and dental

· Opportunity to enroll in 401-K with employer matching

· Tuition reimbursement

· Paid parking

· Paid time off

· Bonuses

Job Type: Full-time

Pay: $116,676.00 - $127,125.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $116,676 - $127,125