What are the responsibilities and job description for the Claims Supervisor (Private) position at Chesapeake Employers Insurance Company?
Who We Are
Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.
POSITION SUMMARY
Provides technical and supervisory guidance and training to employees of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers’ Compensation Law and internal guidelines. This position also works with claims management to ensure best practices are properly developed and implemented throughout the department.
DUTIES AND RESPONSIBILITIES
This role requires regular sitting, use of hands for handling objects, tools, or controls, and reaching with hands and arms. Occasional standing, walking, stooping, kneeling, crouching, or crawling may be required. The employee may occasionally lift up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
Office environment with a moderate noise level.
SALARY RANGE:
$83,250/yr - $129,040/yr (commensurate with experience)
What We Offer
We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.
Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.
POSITION SUMMARY
Provides technical and supervisory guidance and training to employees of the Claims unit regarding investigating, evaluating, and general claims management in accordance with Maryland Workers’ Compensation Law and internal guidelines. This position also works with claims management to ensure best practices are properly developed and implemented throughout the department.
DUTIES AND RESPONSIBILITIES
- Coaches, trains, mentors, develops, and provides direction and guidance to claims adjusters at various levels of experience.
- Supervises and independently reviews cases for proper handling and reserving in accordance with the Claims Operating Guidelines, Audit Protocols, and best practices established within the company for assigned claims personnel.
- Reviews and provides recommendations for claims with various levels of complexity.
- Demonstrates an understanding of the impact of Medicare on workers' compensation claims, including Medicare-Set Asides and Conditional Payments.
- Establishes and maintains open communication with employees, claimants, and attorneys to address and resolve issues.
- Supervises the performance management process for all assigned employees.
- Reviews and approves proposals for claim resolution, including settlement or stipulation, and provides appropriate analysis when additional authority is required.
- Reviews and adheres to Claims Operating Guidelines and communicates updates or modifications to staff regularly.
- Participates in recruitment and interviewing processes.
- Assists claims management in various projects, including training and other departmental initiatives.
- Supports corporate projects as needed.
- Provides professional representation and conducts on-site visits to policyholders or state agencies to review claims and services when appropriate.
- Analyzes and exhibits a strong understanding of claims financial exposure and its impact on the business and stakeholders.
- Inspires a culture of change and models the behaviors needed to drive and embed change.
- Develops strong, collaborative relationships within claims and across departments to identify areas for improvement and engage in cross-departmental development to support overall claims and corporate goals.
- Bachelor’s degree preferred, along with an industry-related designation or equivalent education.
- Minimum of seven years of experience in workers’ compensation claims handling.
- Proven experience in supervision, training, and leading projects.
- Strong professional writing and PC skills.
- In-depth knowledge of Maryland Workers’ Compensation Law.
- Ability to manage caseloads at various levels of complexity.
- Knowledge of medical terminology.
- Thorough understanding of workers' compensation calculations, including average weekly wage, disability ratings, and reserves.
- Bilingual skills preferred.
- Analytical Thinking/Problem Solving
- Decisiveness
- Quality Management
- Customer Experience Management
- Drive for Results
- Human Resources Management
This role requires regular sitting, use of hands for handling objects, tools, or controls, and reaching with hands and arms. Occasional standing, walking, stooping, kneeling, crouching, or crawling may be required. The employee may occasionally lift up to 30 pounds. Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
WORK ENVIRONMENT
Office environment with a moderate noise level.
SALARY RANGE:
$83,250/yr - $129,040/yr (commensurate with experience)
What We Offer
We offer a competitive benefits package that includes health, vision, and dental coverage, a robust PTO plan, an 8% employer contribution to retirement regardless of team member contribution, educational assistance, and opportunities to participate in team member appreciation events. Additionally, we provide STD, LTD and group life insurance 1X a team members salary. You'll also enjoy free tickets to community attractions, all part of our commitment to providing a high quality of work life. You will have the flexibility to thrive in a hybrid work environment and an opportunity to participate in development and volunteer programs.
Salary : $83,250 - $129,040
