Practice Office Coordinator

Summary

The Office Coordinator is responsible for overseeing day to day operations in a physician office. maintaining and increasing patient flow, employee management and patient satisfaction

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis.  Any other duties as needed to drive to the vision fulfill the mission and abide by the values of the organization.

• Supports the hospital's mission to provide consistent, quality health care services by demonstrating respect for all patients, families, guests, fellow employees and medical staff.
• Displays courtesy and sensitivity when interacting with customers, peers and others.

• Effectively relates any customer input with regards to customer service to the appropriate person.
• Keeps patient, family members informed as it relates to patient care, always maintaining confidentiality
• Assists all CRMG physicians with EMR troubleshooting.
• Helps maintain facility and equipment to ensure cleanliness, sterility and operational ability at all times. Ensures practice is following CRMG, HIPAA and state and local rules and regulations.
• Coordinates the practice's contracted service providers (Lab, Radiology, Housekeeping, etc.)
• Communicates effectively and professionally with patients, families and coworkers.
• Interacts with others in a positive, respectful and considerate manner
• Promotes cost containment and efficient use of  facility resources
• Assists with evaluation process for CRMG corporate employees.
• Oversees and contributes the employees' orientation and mandatory education program
• Directs in-service education programs with regard to purpose, content and need; ensures staff attendance
• Participates in continuing education and other learning experiences
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Maintains schedules for maximum productivity
• Facilitate patient complaints by utilizing the electronic medical record to view previous visits, demographic information, and notes placed in chart in regards to patients care.
• Scan external documents into the electronic medical record.
• Print patient information from electronic medical record
• Access to preform audits on end user access.
• Access to all system reporting tools and functions to review practice daily functioning.
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: High School Diploma

Preferred Education: Bachelor’s Degree in Business Administration, Health Administration, or related field preferred.

Experience: 1-3 years’ experience in health care setting

Certificates, Licenses, Registrations

N/A