Medical Receptionist / Call Center Representative

Medical Receptionist/Front Desk Representative

Chesapeake ENT, a division of Chesapeake Specialty Care has an opening for a hybrid position. This person will be cross trained to work in the call center and also front desk.

This position will be in our Owings Mills office. The hours of work are varied Monday through Friday, but between business hours of 7:00 AM to 5:30 PM in 8-hour shifts with a 30-minute unpaid lunch break. No weekends.

Duties/Responsibilities for front desk:

• Register, check in, and check out patients.
• Schedule appointments.
• Collect copays and patient balances.
  
• Assist patients with insurance documents and billing questions.
• Ensure that patients have completed all necessary paperwork.
• Scan and enter referrals.
  
• Assist with pulling charts and filing paperwork.
• Maintain reception area in a neat and orderly condition.
  
• Other duties as assigned.
• Duties/Responsibilities for Call Center:
• Schedule appointments, which requires verification of the patient's insurance information, demographic details, reason for visit, etc.
• Check and return all messages in a timely manner.
• Maintain a positive work environment for the Call Center.
• Call patients affected by a schedule change to move their appointments.
• Other duties as assigned

Required Skills/Abilities:

• Preferred 1-year medical front desk/receptionist experience and call center experience
• Basic office skills such as typing and filing.
• Good organizational skills.
• Excellent communication skills.
• Personality and demeanor to deal with the public and assist ill, older, or distraught patients.

Education/Experience:

• High school graduate or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision insurance option
• Short-term disability
• Life insurance
• Paid Time Off
• 401(k)