What are the responsibilities and job description for the Veterinary Client Service Representative position at Chesapeake Veterinary Hospital?
We are looking for a friendly, organized, and customer-focused Front Desk Receptionist to join our team at Chesapeake Veterinary Hospital (CVH). As the first point of contact for clients and their pets, you will play a key role in providing exceptional service, managing appointments, and supporting the overall efficiency of our veterinary practice. If you have strong communication skills, a passion for animals, and a desire to contribute to a compassionate and professional environment, we would love to hear from you!
CVH is a full-service veterinary facility dedicated to providing exceptional care. Our services include comprehensive preventative “well patient” care, as well as medical, surgical (including laser surgery), digital X-ray, dental, reproductive, laboratory, and geriatric services.
As part of our Patient Care Team, you’ll collaborate with skilled veterinary assistants, client care specialists, and kennel technicians to ensure the highest standard of care for our patients and their families.
Key Responsibilities
- Greet clients and their pets in a warm, professional manner.
- Manage the appointment scheduler to include bookings, cancellations, and rescheduling.
- Answer and direct phone calls, respond to client inquiries via email and provide information about services, prices, and hospital policies.
- Educate clients on preventative care.
- Process patient invoices and payments utilizing multiple methods of payment.
- Help ensure a high standard of client satisfaction is met.
- Collaborate with veterinary assistants, veterinarians, and other staff to perform daily operations and ensure efficient workflow.
- Maintain accurate and up-to-date medical records.
What We’re Looking For
- A team player with a positive attitude and strong communication skills.
- Previous veterinary or receptionist experience is preferred but not required.
- Ability to multitask and stay calm in a fast-paced environment.
- A genuine love for animals and a desire to help them thrive.
Why Join CVH?
- Work with a passionate and dedicated team.
- Gain hands-on experience.
- Opportunities for cross-training and professional growth.
If you’re ready to make a difference in the lives of pets and their families, we’d love to hear from you! Apply today and become a valued member of the Chesapeake Veterinary Hospital team.
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Employee discount
Schedule:
- 10 hour shift
- 8 hour shift
- Weekends as needed
Work Location: In person
Salary : $16 - $20