What are the responsibilities and job description for the Business Development Representative position at Chevrolet of Smithtown?
The Customer Engagement Specialist role at Chevrolet of Smithtown involves driving sales growth and delivering exceptional customer experiences. You will be responsible for monitoring and following up with potential customer leads, determining each customer's vehicle needs by active listening, and performing surveys with customers.
About the Job
This is an excellent opportunity to work in a dynamic environment where every day brings new challenges. You will be part of a high-performing team that values customer satisfaction and loyalty.
Responsibilities
- Develop and maintain strong relationships with customers
- Monitor and contact internet leads
- Determine each customer's vehicle needs by active listening
- Learn and understand call and email scripts
- Set, confirm, and follow up on appointments sales and service
Requirements
- High school diploma or equivalent
- Previous experience in a BDC center or call center
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Basic computer skills and knowledge of CRM software
