What are the responsibilities and job description for the Customer Engagement Specialist position at Chevrolet of Smithtown?
We are looking for enthusiastic individuals who enjoy working in a fast-paced environment at Chevrolet of Smithtown. As a Candidate Experience Manager, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Job Description
You will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.
Key Responsibilities
- Develop and maintain strong relationships with customers
- Monitor and contact internet leads
- Determine each customer's vehicle needs by active listening
- Learn and understand call and email scripts
- Set, confirm, and follow up on appointments sales and service
Requirements
- High school diploma or equivalent
- Previous experience in a BDC center or call center
- Excellent customer service and communication skills
- Ability to multitask and prioritize tasks effectively
- Basic computer skills and knowledge of CRM software
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Flexible spending accounts
- Paid time off
- Company-paid factory training
