What are the responsibilities and job description for the Customer Service Representative position at Chevron?
Job Summary
We are seeking hard-working individuals to join our team at Chevron Stations Inc. as retail station attendants. The ideal candidate will be passionate about delivering exceptional customer service and maintaining a clean, safe environment for customers and colleagues.
Key Responsibilities
- Maintain courteous and professional interactions with co-workers, customers, vendors, and community members.
- Ensure neat appearance and good personal hygiene in compliance with CSI image standards.
- Support and follow established safety, security, quality guidelines, and CSI's policies, procedures, practices, and programs.
- Preserve the safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
- Follow federal law and company standards on carding customers for all age-restricted products sold at the stations.
- Work professionally with vendors and contractors.
Essential Functions
- Provide exceptional guest service, greeting and thanking all customers while making eye contact.
- Conduct all point-of-sale activities accurately and safely, adhering to CSI guidelines and procedures.
- Maintain cash drawer to be at or below maximum level, securing all funds in a safe and performing cashier reconciliation at each end of shift.
- Perform consistent station cleaning of indoor and outdoor facilities, including restrooms, islands, pumps, and car wash (if applicable).
- Prepare food and hot beverage products, effectively managing ExtraMile and/or KKC foodservice and beverages to maximize sales and minimize loss.
Requirements/Qualifications
- Available to work a variety of hours, including early mornings, evenings, weekends, overnight shifts, and holidays.
- Strong attention to detail.
- Ability to handle challenging situations professionally and exercise exceptional judgment.
- Ability to work both independently and in team settings.
Benefits
- Full-time & Part-time shifts available.
- Direct Deposit with competitive weekly pay.
- Health & Wellness packages available for purchase.
- Education reimbursement program.
- Shift Differential Pay for select shifts and job titles.
- Management Bonus Program.
- Loyalty Service time Program.
- Commuter benefit Program.