What are the responsibilities and job description for the Customer Service Representative position at California Water Service Group?
California Water Service
Job Description :
The Customer Service Representative (CSR) provides regional customers support via telephone and other communication channels for multiple districts. This position is located in San Mateo, CA.
ESSENTIAL FUNCTIONS :
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns
- Schedule field representatives for service calls, including turning off / on services, and respond to water quality and service disruptions
- Organize and schedule service delivery, billing, and collections
- Document work orders, respond to customer emails and update customer accounts
- Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity
- Provide customers with information regarding Company programs and services
- Communicate with outside agencies and departments for service efforts
- Communicate between regional customer support center and local districts
- Performs work on-site in the assigned office location
- Process customer service paperwork as necessary
MINIMUM QUALIFICATIONS :
WORK HOURS :
The work schedule is Monday through Friday, 8 hours per day
Salary Range : $28.16 - $32.88
Deadline to submit resume : Friday, March 14, 2025
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Salary : $28 - $33
