What are the responsibilities and job description for the Associate Customer Service Representative position at California Water Service Group?
California Water Service
Job Description :
The Associate Customer Service Representative (ACSR) provides regional customer support via telephone and other communication channels for multiple districts. This position is located in Chico, CA.
ESSENTIAL FUNCTIONS :
- Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns.
- Schedule field representatives for service calls, including turning off / on services, and respond to water quality and service disruptions.
- Organize and schedule service delivery, billing, and collections.
- Document work orders, respond to customer emails and update customer accounts.
- Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity.
- Provide customers with information regarding Company programs and services.
- Communicate with outside agencies and departments for service efforts.
- Communicate between regional customer support center and local districts.
- Process customer service paperwork as necessary
MINIMUM QUALIFICATIONS :
Salary Range : $27.47 - $32.07
Deadline to submit resume is Tuesday, January 28, 2025.
The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.
Salary : $27 - $32
