What are the responsibilities and job description for the Service Director position at Chevy Chase Acura?
Chevy Chase Acura
Bethesda, Maryland
Chevy Chase Acura has been serving the District of Columbia area since 1939. We are the #1 new Acura dealer and the #1 certified pre-owned Acura dealer in Maryland. Over the 80 years, we have built a great customer base, enabling our Service Department to double the average Acura Service Department's volume. We can expand to one of the largest Service departments in the country with our background, established customer base, and local residential and commercial growth. We want a bright, energetic, and motivated candidate that understands the opportunity and can lead to new achievements.
PURPOSE OF POSITION:
The Service Manager manages and maintains the entire mechanical service operation. This person takes all necessary steps to ensure that the service department is conducive to production, profitability, and high customer satisfaction.
WHAT WE OFFER:
- Medical, vision, and dental insurance
- Short-term and long-term disability
- 401k with company match
- Timebank
- Employee auto leasing program
- Annual profit sharing bonus
- Paid training
- Centrally located, close to metro
QUALIFICATIONS:
- Five years of Management experience
- Complete knowledge of dealership mechanical department systems and operation
- Ability to communicate instructions to staff
- Ability to work with factory representatives
- Understanding of dealership financial statement
- Elevated CSI history
- Must possess strong process orientation and lane supervision skills
- Demonstrate detailed knowledge of the automotive industry
- Exceptional communication and organizational skills
- Excellent follow-up & follow-through skills
- Demonstrate strong leadership and organizational skills
- Exhibit positive energy and an above-average passion for success
- A desire for a long-term career with a growing organization
- The ability to work alone or in a teamwork environment
- Personal and professional integrity
KEY RESPONSIBILITIES :
- Strives to meet forecasts, goals, and objectives.
- Hires, trains, motivates and monitors the performance of the service department team.
- Maintains reporting systems required by the Dealership and the factory.
- Attends department head and fixed operation meetings.
- Understands and complies with federal, state, and local regulations affecting servicer operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and complies with manufacturer warranty and policy procedures.
- Holds regularly scheduled department meetings.
- Establishes and maintains good customer working relationships to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine the need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Handles customer complaints immediately and follows up in a timely fashion to ensure satisfaction.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct claims processing, and communicates warranty information and clarifications to customers.
- Keeps abreast of new equipment and tools available.
- Maintains a safe working environment.
- General housekeeping of department. (orderliness/cleanliness)
- Ensure the department is profitable
- Enforce company policies and procedures
- Monitor and control department expenses
- Maintain high CSI scores
- Ensure customers have a positive dealership experience
- Serve as a liaison between technicians and guests.
- Increase RO performance within the Dealership
