What are the responsibilities and job description for the Instructional Designer position at Chewy?
Our Opportunity :
Are you an Instructional Designer with a passion for creating training? Do you have a foundational knowledge and passion for learning and creating topic and task level lessons? Are you enthusiastic about customer service and driving learner skills in this area? Then the Chewy Customer Care Learning and Development team is looking for you!
The Chewy Learning and Development training organization is seeking an Instructional Designer with a solid foundational background in customer service training and e-learning development to focus on building lessons, topics and subtopics for multiple training programs and initiatives in the Chewy Learning and Development space. The ideal candidate will be able to use their design skills equally well for Instructor Led Training and e-learning as a delivery mechanism to drive significant improvements to customer satisfaction. This candidate will focus on delivering training through the above-mentioned skills / blend to Chewy Learning and Development. The training you develop in this role will directly impact the ability of teams to resolve customer issues with Chewy products and services while living the Chewy Operating Principles.
The successful candidate will have a degree and / or experience designing, developing, and delivering training and training content. They will work closely with the Chewy learning teams and business partners to drive the topic level design and curriculum level fit with guidance from a Sr. Instructional Designer.
Responsibilities
- Design and develop blended learning content for programs and projects that support the Chewy Customer Care space.
- Develop and evangelize best practices in training and performance improvement processes. Work closely with Subject Matter Experts (SMEs) to identify key information and use that information to build learning objects.
- Write training-related assessments in an electronically delivered medium to meet the objectives as defined by the design document.
- Work with and help maintain core new hire training components.
- Project manage your curriculum development efforts.
Qualifications
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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