What are the responsibilities and job description for the Manager, Customer Service I position at Chewy?
Our Opportunity :
Chewy is looking for a Manager, Customer Service to join the best customer service department in America. The right person will be a natural people leader, responsible for building engaging teams and improving operational efficiency. This person should be a dynamic, goal- oriented leader who challenges and inspires other leaders within their organization to excel. A customer-first attitude is critical for this role!
What You'll Do :
- Develop, lead and coach floor leadership to build successful teams that deliver an outstanding customer experience
- Establish peer-to-peer relationships with other Managers to improve process
- Use data to identify areas of opportunity, and develop action plans to improve KPIs and close performance gaps
- Collaborate with other managers to establish and build SOPs for existing processes and
- Ensure that regular performance reviews and feedback is provided regularly to all levels of employees to ensure a highly engaged workforce
- Maintain and complete new leadership onboarding initiatives to improve the career pathing
What You'll Need :
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.
To access Chewy's Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here : Chewy Privacy Policy (https : / / www.chewy.com / app / content / privacy).
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
