Senior Corporate Account Manager

Our Opportunity :

Chewy is growing! We are looking for an experienced and performance-focussed Sr. Account Manager to join our veterinary practice management software business. In this role, you will be responsible for fostering long-term relationships with our practices, understanding their needs and goals, and ensuring they achieve maximum value from our solutions. You will serve as the primary point of contact for key accounts, driving customer satisfaction, retention, and growth through exceptional communication and strategic account management. Does this sound like you? If so, we would love to hear from you!

What You'll Do :

Customer Relationship Management

• Serve as the main point of contact for assigned accounts and build trust-based relationships with collaborators at all levels.
• Act as a customer advocate internally, ensuring their needs are well-represented in the organization.
• Proactively engage with practices through regular check-ins, business reviews, and updates on product developments.
• Collaborate with practices to deeply understand their business goals, challenges, and intent for using our platform.
• Deliver clear, actionable updates on product enhancements, roadmaps, and standard processes, adapting communication style to the audience.

Establishing Recurring Mechanisms

Growth and Retention

What You'll Need :

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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