What are the responsibilities and job description for the ASSISTANT FRONT OFFICE MANAGER position at Cheyenne Mountain Resort?
Summary
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Salary Range: $52,000-$62,000. Actual pay will be commensurate with experience.
Position Overview:
The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Job Functions & Responsibilities:
Ability to communicate effectively with the public and other colleagues
Computer experience required
Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
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Qualifications
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Full Time Benefits:
Medical/Dental/Vision Insurance
Health Savings Plan and Flexible Savings Plan with Medical Coverage
Colleague Discounted Room Rates
12 Complimentary Room Nights (based on availability)
Paid Time Off
2 Floating Holidays
8 Paid Holidays
Hyatt Benefits available with this position:
Growth Opportunities
Referral Bonus
Recognition & Rewards
Basic Life Insurance
Sick Days
Friends & Family Room Rates
401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
Employee Stock Purchase Plan (5% discount)
Complimentary Parking
Complimentary Meal During Each Shift
Employee Assistance Program (EAP)
Hyatt Property Restaurant/Coffee Shop Discount
Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Salary Range: $52,000-$62,000. Actual pay will be commensurate with experience.
Position Overview:
The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Job Functions & Responsibilities:
Ability to communicate effectively with the public and other colleagues
Computer experience required
Responsible for short- and long-term planning and the management of the hotel’s Front Office operations
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Play
Play
00:00
- 01:58
Settings
Enter fullscreen
Qualifications
Qualifications:
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Full Time Benefits:
Medical/Dental/Vision Insurance
Health Savings Plan and Flexible Savings Plan with Medical Coverage
Colleague Discounted Room Rates
12 Complimentary Room Nights (based on availability)
Paid Time Off
2 Floating Holidays
8 Paid Holidays
Hyatt Benefits available with this position:
Growth Opportunities
Referral Bonus
Recognition & Rewards
Basic Life Insurance
Sick Days
Friends & Family Room Rates
401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
Employee Stock Purchase Plan (5% discount)
Complimentary Parking
Complimentary Meal During Each Shift
Employee Assistance Program (EAP)
Hyatt Property Restaurant/Coffee Shop Discount
Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Salary : $52,000 - $62,000
