What are the responsibilities and job description for the Assistant Front Office Manager position at HYATT Hotels?
Summary :
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Salary Range : $52,000-$62,000. Actual pay will be commensurate with experience.
Position Overview :
The Assistant Front Office Manager is responsible for all duties of the front desk operation which includes : staff training, inter-department communications, and staff scheduling. The Assistant Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and / or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Job Functions & Responsibilities :
- Ability to communicate effectively with the public and other colleagues
- Computer experience required
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
Qualifications : Qualifications :
Our Values : Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Full Time Benefits :
Hyatt Benefits available with this position :
Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Colorado Residents : In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Salary : $52,000 - $62,000
