What are the responsibilities and job description for the HOUSEKEEPING SUPERVISOR position at Cheyenne Mountain Resort?
Summary
Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best!
Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees Impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.
Hourly Rate: $18.50 per hour
Position Overview: The Housekeeping Supervisor is an entry-level leadership position in the department and can be ideal for someone with the desire to grow into management. Responsibilities will include but are not limited to: creating and distributing daily tasks to the team, training and coaching, payroll, scheduling, reviewing guest surveys and other metrics, inventory, working with guests on lost and found items, and verifying completion of work at the end of the day. This person will have daily items to complete as well as projects and will follow up on needs of the Housekeeping team. The Supervisor must have the flexibility to work mornings, afternoons, and evenings, any day of the week including on weekends and holidays.
Job Functions & Responsibilities:
- Inspects Guest rooms, guest areas, employee areas, and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Assist Executive Housekeeper with the scheduling of staff according to labor standards and forecasted occupancy.
- Assist in implementing departmental objectives, budgets, policies, procedures and strategies
- Assist in training and supervising Housekeeping staff
- Inspect all guest rooms and ensure each passes Bunkhouse standards
- Implement standards and procedures to consistently conduct an accurate inventory
- Monitor compliance with health and fire regulations regarding lodging facilities
- Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
- Maintain a high level of cleanliness and safety in the work area
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Ensure that all equipment is maintained in good, safe working condition
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
- Attend relevant meetings
Qualifications
****Bilingual Preferred (Spanish & English)***
- Two (2) years related experience in hospitality or service industry
- High School diploma or general education degree (GED). College Degree preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to speak the primary language(s) of the workplace
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of co-workers and sister property staff
- Ability to create documents in Excel and Word
- Ability to understand other computer programs (i.e. Property Management System)
- Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion
Full Time Benefits:
- Medical/Dental/Vision Insurance
- Health Savings Plan and Flexible Savings Plan with Medical Coverage
- Colleague Discounted Room Rates
- 12 Complimentary Room Nights (based on availability)
- Paid Time Off
- 2 Floating Holidays
- 8 Paid Holidays
Part Time Benefits:
- Colleague Discounted Room Rates
- 6 Complimentary Room Nights (based on availability)
- Paid Time Off
Hyatt Benefits available with this position:
- Growth Opportunities
- Referral Bonus
- Recognition & Rewards
- Basic Life Insurance
- Sick Days
- Friends & Family Room Rates
- 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
- Employee Stock Purchase Plan (5% discount)
- Complimentary Parking
- Complimentary Meal During Each Shift
- Employee Assistance Program (EAP)
- Hyatt Property Restaurant/Coffee Shop Discount
Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Salary : $50
