What are the responsibilities and job description for the Critical Care Patient Liaison - ICU position at Cheyenne Regional Medical Center?
A Day in the Life of a Critical Care Services Patient Liaison:
Works under the direct supervision of the Charge Nurse and the Clinical Nurse Manager of Critical Care Services. This position is responsible to communicate between critical care services, ancillary departments, patient, and family. Acts as a professional representative with a focus on service excellence.
Why Work at Cheyenne Regional?
- ANCC Magnet Hospital
- 403(b) with 4% employer match
- 21 PTO days per year (increases with tenure)
- Education Assistance Program
- Employer Sponsored Wellness Program
- Employee Assistance Program
- Loan Forgiveness Eligible
Here Is What You Will Be Doing:
- Greets families/visitors and helps facilitate communication between families/visitors and nursing personnel; offers comfort measures as appropriate.
- Facilitates entry into and help direct traffic flow in the Intensive Care Unit.
- Performs clerical duties to include supply and nourishment ordering, telephone management, printing of forms, labels, and report sheets, printing and filing of wound pictures, and creating and maintain patient charts.
- Ensures patients get dietary trays as appropriate.
- Restocks supplies and patient care carts such as the isolation, intubation, and chest tube carts.
- Completes mandatory education and contact education requirements including 5 CEUs per year
- Assures all bed accommodation, procedure, and supply charges are accurate based on electronic medical record (EMR) documentation.
- Participates in EMR optimization and conduct charge reviews to ensure changes made to the record will accurately capture charges.
- Researches charge system problems and makes recommendations for resolution.
- Works with Charge Master to make updates to EMR when coding and billing regulations change.
Desired Skills:
- Good communication skills with patients, families, supervisors, and co-workers
- Ability to assess, evaluate, explain, teach, and problem solve using critical thinking
- Ability to perceive changes in patient and family demeanor and react swiftly and professionally to those changes
- Demonstrated knowledge of medical terminology
Here Is What You Will Need:
- High school graduate or GED
Nice to Have:
- Prior experience in a clinical setting
- Customer service training
About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!
