Customer Service, Chi-Chack

Location: National Museum of US Army, Fort Belvoir, VA

Title: Customer Service

Classification: Part-time

FLSA Status: Non-exempt Hourly

Security Clearance: No clearance required; must pass background check

Travel Required: May be required

*Position contingent upon contractor award*

About Chi-Chack

Chi-Chack is an SBA certified 8(a) women-owned small business with over 17 years of experience providing professional and educational services to defense clients and government agencies. Headquartered in Tacoma, WA, the company maintains a nationwide workforce consisting of language instructors, Subject Matter Experts (SMEs), and training and education professionals.

POSITION SUMMARY:

The Customer Service Representative provides services necessary to operate the NMUSA ELC seven days a week inclusive of weekends and holidays during the museum’s operating hours. Customer Service Representatives are public-facing, positive representatives of the museum.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate strong customer services skills including the ability to interact with a wide range of visitors.

• Assume duties on time and be dependable in your assigned location and role.

• Welcome visitors individually or in groups and introduce them to the museum.

• Fulfill assigned duties making sure adequate supplies are on hand.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIRED:

• Two years demonstrated professional experience providing in-person, forward facing customer service.

• Strong customer service skills, organizational, and problem solving skills preferred.

• Work a flexible schedule including weekends and holidays.

• Associates degree required.

• Work or experience with an art, culture, museum, education and/or visitor focused mission preferred.

Physical and Environmental Requirements:

• May be required to use computer screen for extensive periods of time.

• Occasional lifting of 15 to 20 lbs.

• Extended working hours and travel may be necessary.

What We Offer: (benefits vary based on FT, PT, or On-Call status)

• Benefits offered include Medical, Dental, and Vision insurance

• Employer-paid Life insurance, long-term disability and short-term disability

• Paid time off -including 11 Holidays

• Participation in the Chi-Chack LLC 401(k) plan

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Equal Employment Opportunity

Chi-Chack LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other characteristic protected by applicable laws, regulations and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

E-Verify

This company participates in the E-Verify Employment Verification Program.

Background, Credit, and Criminal History Check

Due to the nature of the company’s work, certain positions may require completion of a successful background, credit, and/or criminal history check.