Communications Rep

Overview

CHI Health Nebraska Heart delivers leading-edge services to Nebraska and northern Kansas. Our network of offices and affiliated hospital-based clinics enables patients to receive timely care close to home. In addition Nebraska Heart located in southeast Lincoln has dramatically reshaped the way in which patients receive care. Nebraska Heart continues to have the largest staff of experienced cardiology and vascular professionals in the area. Alongside the physicians is a dedicated team of advanced practice clinicians nurses technologists and staff; all committed to providing quality care and education to meet each patient’s needs during diagnosis treatment and recovery.

Responsibilities

Essential Job Functions:

• Answers and routes external and internal telephone calls.
• Takes messages as necessary and forwards them to appropriate individuals.
• Responds to emergency telephone calls according to established procedures.
• Utilizes the overhead paging system as needed to contact staff and relay information to building occupants.
• Announces emergency and informational “codes” according to policies and procedures.
• Coordinates conference calls for physicians, administration, and other staff.
• Greet and directs patients and family members
• Maintains strict confidentiality of patient and families
• Communicates with patients, families and team members in a manner which promotes dignity and respect.
  
  
  

Qualifications

Position Qualifications

Education:

• High school graduate or equivalent preferred.
• Prior multi-line phone system and customer service experience is preferred.
  
  
  

Experience/Pre-Requisites:

• Knowledge of multi-line phone systems.
• Knowledge of general office practices and procedures.
• Knowledge and experience with the use of computer applications including, but not limited to, Microsoft Office Suite products.
• Skill in effectively communicating both verbally and with written communications.
• Ability to establish and maintain effective working relationships with physicians, patients, co-workers and the public.
• Ability to work independently, with little or no supervision.
• Ability to handle stressful situations.
  
  
  

Physical Demands and Environmental Conditions:

• Sitting for extensive periods of time.
• Physical dexterity involved in operation of phone, keyboard, and mouse.
• Occasionally lifts up to 35 pounds.
  
  
  

Pay Range

$15.00 $20.33 /hour